Customer Service, Radio Broadcasting, Sales, Voiceovers
Resume:
SEAN
NELSON
SMITH
***********@*****.***
Merrimac, WI 53561
CONTACT
SKILLS
• Relationship Building
• Service Scheduling
• Customer service excellence
• Multitasking and Organization
• Service Order Flow
• Service Estimates
• Listening Skills
• Strong Work Ethic
• Team player mentality
• Excellent Communication
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. PROFESSIONAL SUMMARY
Customer Service Advisor
Don's Marine, Lodi, WI
Delivery Driver
Amazon, Madison, WI
Delivery & Guest Relations Expert
Domino's, Baraboo, WI
EXPERIENCE
October 2023 - August 2024
Created estimates based on labor time required for each job according to dealership rate schedules.
•
Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies.
•
• Scheduled service appointments for customers.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
•
• Processed payments and managed point-of-sale operations. October 2022 - September 2023
• Managed delivery pickups in-store using handheld device.
• Adhered to company policies regarding safety and security while on the road. Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
•
Organized inventory in an efficient manner while loading and unloading cargo
• into delivery vehicles.
• Drove company vehicle on assigned routes to make deliveries to customers. October 2020 - October 2022
Responded quickly to meet customer needs and resolve problems on phone or on road.
•
• Assited in training & recruiting new team members.
• Adhered to all company safety standards.
Steward & Kitchen Cook
Kwik Trip, Prairie du Sac, WI
Bartender & Server
Sunset Harbor Grill, Lodi, WI
Area Supervisor
Dunkin'Donuts, Wisconsin Dells, WI
Realtor Sales Associate
Right On Target Real Estate, Sun Prairie, WI
Performed steward duties to ensure proper product levels & guaranteed freshness.
•
Committed to delivering excellent customer service while working in a fast-
• paced environment.
December 2019 - May 2020
Efficiently handled multiple tasks simultaneously while maintaining high standards of quality control.
•
Dried and cleaned up spills with dry rags and mops, placing wet floor signs on area to prevent falls and slips.
•
Quickly adjusted operations based on changes in volume or availability of
• products.
• Verify truck deliveries were accurate & properly rotated. October 2019 - March 2020
• Followed bar recipes to deliver consistent drink quality and control costs.
• Utilized strong salesmanship skills to upsell drinks and appetizers.
• Kept bar organized and clean during busy hours.
Worked closely with wait staff to communicate customer needs during busy shifts.
•
• Location closed in March of 2020 due to Covid19. February 2018 - August 2019
Generated weekly & monthly progress reports summarizing key performance metrics.
•
Analyzed data from reports to identify areas of improvement within the organization.
•
• Recruit, train & develop Management candidates for 4 stores in area. Addressed conflicts between staff members using effective problem-solving techniques.
•
• Identified opportunities for cost savings across all areas of responsibility. Conducted performance reviews of subordinates, providing feedback and
• guidance as needed.
May 2016 - December 2018
Performed administrative tasks such as scheduling appointments and preparing presentations.
•
Morning Show Host/CoHost 94.1 JJO & the Zone Radio Mid-West Family Broadcasting, Madison, WI
Public Address Announcer & Lead Scout
Madison Mustangs SemiPro Football, Madison, WI
Built long-term relationships with clients by providing exceptional customer service.
•
Determined clients' needs and financial abilities, proposing appropriate
• properties.
• Demonstrated strong negotiation skills to close real estate deals. Collaborated with lenders, title companies, inspectors, attorneys. throughout the process of selling a property.
•
Advertised client properties on radio, websites, through social media, and in real
• estate guides.
• Guided and assisted buyers or sellers throughout entire transaction process.
• Conducted comparative market analysis for pricing homes accurately. March 2001 - May 2016
Organized daily schedules for talent, crew members, guests, and other
• personnel involved in the production of the morning show. Provided commentary and conducted interviews during sporting events, parades, concerts, and other events.
•
• Prepared for programs and interviews.
Made promotional appearances at public and private events to represent
• employers.
Exercised critical thinking skills to develop new ideas for segments on the morning show.
•
• Monitored ratings data from Nielsen Media Research on a regular basis.
• Interviewed show guests about work or topics of current interest. Created dynamic content for social media platforms to engage viewers outside of the broadcast time slot.
•
January 2011 - May 2014
• Provide excitement & entertainment for all home games. Analyze game tape of regional players with Head Coach to recruit, develop &
• retain players.
• Host weekly radio program on-location.
• Host & provide color analysis on-air.
Associate in Arts (A.A.) in Radio Broadcasting
Madison Media Institute, Madison, WI
EDUCATION
January 2000
CERTIFICATIONS
• Radio Broadcasting
Steve Plenty — Don's Marine
Controller
*******@**********.***
Chris Thomas — Badgerland Real Estate
Owner
*****@**********.**********
Randy Hawke — Mid-West Family Madison
VP Of Programming
*****.*****@****.***
REFERENCES
Previous Boss
Previous Boss
Previous Boss
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