Waiter / guest server
Resume:
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********.******@*****.***
Jeddah, Kingdom of Saudi Arabia
SKILLS
• Food running
• Quick learner
• Safe food handling
• Inventory and Food Management
• Leadership Skills
• Problem-solving and Analytical
skills
• Retail POS system
• Food and Beverage Operations
• Multi-tasking and Time
Management
• Cashier Skills
• Customer Service Skills
• Microsoft Word and Excel
• Communication Skills
EDUCATION
NORTHERN
PARAMEDICAL AND
TECHNOLOGICAL
COLLEGE
ALIMONER
MATUAN
I am able to handle multiple tasks on a daily basis. I use creative approach to problem solve. I am a dependable person who is great at time management. I am always energetic and eager to learn new skills. I have experience working as part of a team and individually. WORK HISTORY
ASSISTANT MANAGER
MCDONALD'S WESTERN REGION RFS,
CO., LTD ALIREZA TOWER, MADINAH
ROAD, SHARAFIYYAH DIST. JED,
MECCA REGION
FEB 2016 - CURRENT
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Assisted customers proactively and retroactively with their queries and complaints
• Supervised and monitored performances of staffs and planned schedule of each shift.
• Maintained and ensured store's compliance on company standards and quality food production, including maintaining cleanliness, and that the team's monthly targets are met.
• Conducted daily and weekly inventory checking and cash reconciliation.
• Managed inventory and supply through correct purchase orders.
• Prepared, brewed and served hot and cold beverages.
• Mentored and backed-up crews and staffs as needed
• Greeted, served and took food and beverage orders in drive-thru and store front as needed.
CREW TRAINER (CREW CHEF)
MCDONALD'S WESTERN REGION RFS,
CO., LTD ALIREZA TOWER, MADINAH
ROAD, SHARAFIYYAH DIST. JED,
MECCA REGION
MAY 2017 - DEC 2019
• Supported teams to achieve shift targets such as service times or waste minimisation.
• Greeted customers warmly and provided friendly service, leading crew by example.
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DAVAO DEL NORTE, PHILIPPINES
MAR 2008 - APR 2011
High School Diploma: Graduated
MINDANAO ISLAMIC
COMPUTER COLLEGE
MARAWI CITY LANAO DEL SUR,
PHILIPPINES
JUN 2012 - MAR 2016
Bachelor of Science: Computer Science
- Graduated
PERSONAL DETAILS
Nationality: Filipino
Marital Status: Single
Gender: Male
• Developed employees' skills in new tasks or stations.
• Maintained current knowledge of company standards and up-to- date food safety regulations.
• Operated and used kitchen machineries such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers'
• Greeted customers, recorded orders, and served food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Inputted orders into a point-of-sale (POS) and accepted payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Ensured restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Worked together with the kitchen team to prepare foods while following cooking instructions, safety procedures, and sanitary requirements.
• Encouraged professional development and goal setting for all staff.
• Identified training needs and recommended action to appropriate supervisor.
• Role modelled ideal behaviour and standards across multiple stations.
• Set positive examples for team members by demonstrating quality service.
• Received and processed cash and card payments accurately. SERVICE CREW
MCDONALD'S WESTERN REGION RFS,
CO., LTD ALIREZA TOWER, MADINAH
ROAD, SHARAFIYYAH DIST. JED,
MECCA REGION
FEB 2016 - MAY 2017
• Advised customers on menu items, providing recommendations and addressing allergy concerns.
• Kept working area neat by cleaning and organising tools and equipment.
• Created lasting first impressions by welcoming and greeting customers promptly.
• Collected payments, provided accurate change and printed receipts for customers.
• Operated and used kitchen machineries such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers
• Inputted orders into a point-of-sale (POS) and accepted payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Worked together with the kitchen team to prepare foods while following cooking instructions, safety procedures, and sanitary requirements.
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• Ensured restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms. LANGUAGES
ENGLISH
Intermediate
ARABIC
Intermediate
TAGALOG
Native
AWARDS, ACCOMPLISHMENTS, AND
HONOURS
• Best Employee of Delivery Quality Service Cleanliness & Value Month April 2016
• Awarded as Best Employee of the Year & Crew trainer of Year on 2017
• Best Order taker excellent performance & customer satisfaction on March 2017
• Outstanding Performance in Q3 2021 At Hera One Branch on Month of September 2021
• MFY, Customer Delights, Food Safety & Sanitation on July 2018
• Running Great Restaurant Workshop on March 2023
• Making Delicious Feel-Good Moments Easy For everyone on March 2023
REFERENCES
References available upon request.
Contact this candidate