Customer Service Care Coordinator

REGINA HOLLOWAY RH PAGE *

Detroit, MI *****

313-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional, dynamic team player with proven skills in establishing rapport with clients. Highly motivated. Excellent work ethic. Articulate, Energetic and Results Driven with a Strong Passion for helping others and cultivating relationships. SKILLS

• Risk Management

• Decision-Making

• Critical Thinking

• Patient Relations

• Microsoft Suite

• Records Maintenance

• Records Management

• Patient Advocacy

• Wellness Services

• CPR

WORK HISTORY

06/2017 -

Present

Home Care Coordinator

Care For Lilian Haynes

• Conduct routine facility inspections, identify areas needs improvement and eliminate hazards posed to staff and residents for continued compliance with associated regulations.

• Review and evaluate test results for care and treatment options.

• Develop and update policies and procedures, maintain compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

• Create customized care plans as needed, assist hospital staff and families to assess and meet individual needs.

01/2023 to

02/2024

Independent Contractor

Assurance IQ – Seattle, WA

• Collaborate closely with clients to better understand the entire project scope.

• Consult with customers to assess needs and propose to optimize a viable solution.

• Managed day-to-day operations of consulting business, accurately input, confirm data and transfer to a qualifying agent.

• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.

RH PAGE 2

12/2019 BBA: Business Administration

American InterContinental University - Schaumburg, IL 06/2014 Associate of Science: General Studies

Wayne County Community College District - Detroit, MI VOLUNTEER- TUTORING AND LEADERSHIP FOR AFTER SCHOOL PROGRAM 01/2024 - PRESENT OPEN DOOR CHURCH OF GOD IN CHRIST

• Tutor disadvantage and special needs children

• Math

• Science

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