Data Entry Business Development

Curriculum Vitae

Gagandeep Kaur

D-** Saraswati Garden, 1st floor

New Delhi-15

E-mail- *****************@*****.***

Cell no.- +91-971*******

Alt. no.-+91-782*******

Career Objective:-

Seeking a position in a reputed organisation to, showcase my skills, loyalty, hard work, dependability and positive results by working individually or in a team environment.

Areas of Expertise: -

Human Resource Development Client Relationships

Administrative Support Logistics Support

Business Development Management Legal Drafting Skills Microsoft Office & Word Suite EPABX Handling

Documentation & Filing Management Data Entry

Professional Experiences:-

1) Worked as a Tele caller-cum-FOE for three months with Dr. Batra’s.

- Attending and transferring incoming and outgoing mails.

- Answered incoming calls and respond to patients’ inquiries in a courteous manner within scope of knowledge and authority and passing to other concerned personnel in the respective departments as appropriate.

- Maintained the decorum of the front desk and keeping it tidy, spick and span.

- Arranged meetings and schedule appointments as requested by the Patients or visitors.

- Assisting the first-time visitors in filling the general patient-enquiry form.

- Greeting the visitors in a respectful and amiable manner and resolving their queries and grievances regarding any concerned matter.

- Enter and maintain the recorded data of the patients so as to review back the same as and when required.

- Ensured the smooth functioning of the day-to-day activities and Performing them in a time-bound manner.

-Scheduling the appointment of the patient with the concerned doctor and giving them reminder calls for follow-up treatment. 2) Worked as a Receptionist with Neeraj Diagnostic centre in Kirti Nagar for 1 year.

- Handled the incoming and outgoing calls.

-Assisted in coordination of office services such as maintaining receipts and bills, print outs, photocopy, data entry etc.

- Regularly keeping check at the tidiness of the reception area and also Maintaining cash and accounts.

- Scheduling appointments of the clients.

3) Worked as a Receptionist with Arun Health Centre in Ramesh Nagar for 2 years.

- Handled the incoming and outgoing calls.

- Supervising the coordination of the daily basis activities and paying attention at the centre premises by greeting the visitors and acknowledging their queries.

-Scheduling the appointment of the patient with the concerned doctor and giving the reminder call.

4) Worked with ARC Manpower as Business development Executive in Janakpuri for 1 year.

- Connecting with prospective clients to strike a deal with convincing professional manipulatives and client-centred objective.

- Calling the prospective or targeted company so as to tie up with them for the business deal.

- Communicating with the clients to develop a professional link both via electronically or through phone.

- Providing due support and assistance to the job-aspirants who generally used to be Engineers, semi-skilled and unskilled categories seeking job in Middle East and Gulf Countries.

- Preparing the sheet of the existing and recent targeted companies on excel.

- Attending to the walk-ins and greeting them in a well-mannered way.

- Facilitating the conference calls of the walk-in interviewee’s with the client-companies in Middle East.

5) Presently working with UNHCR as a Receptionist (United Nations High Commission for Refugees) since 16 Nov 2015. (Under UNOPS renewable Contract valid till 31st December LICA 2).

● Key Competencies and profile requirements are as follows:-

- As a receptionist, my foremost duty is to concentrate on answer and forward phone calls to appropriate individuals & departments by acting as a switchboard operator.

- Besides the above mentioned duty, there are quite a few set of core duties which I have to perform on priority and regular basis.

- Scheduling appointments of clients/dignitaries with appropriate staff personnel as and when assigned, escorting them to COM and related staff Office while in case of exigency and ensuring they are attended in a dignified manner.

- Managing the front desk by keeping it tidy and maintaining the decorum of the reception premises invariably.

- Responsible for assisting & supporting HR/Admin and Programme Unit whenever related assistance is needed.

-Effectively & professionally answering the telephone & dealing with inquiries and also receiving and transmitting verbal and written messages to appropriate Officer/Unit/Department concisely and promptly.

- Receiving deliverables, couriers, personal mails & arranging distribution to recipients and also verify the invoices of couriers and postal stamps meticulously before payment processing by Finance Unit and also get it audited duly by the HR Focal Point.

- Logging information of calls received & maintaining detailed records of outgoing calls.

- Assisting in typing letters, preparing database of candidates, applicants, and interns & also sending mails for their test, interview etc.

- Assisting HR/Admin Section in drafting e-mails by making altercations in MIP letters for former employees, medical treatment issuance letter and health checkup draft for on-the job staff members.

- Maintaining register/record of visitors/clients etc.

- Helping in compiling of UN e-directory of the staff every month and also preparing their leave and absence report on timely basis.

- Keeping check on regular supply of stationary/medical aid stock etc. and maintaining its record.

- Resolving the clients/ intern applicant’s inquiries in an amiable manner and catering to their certain needs, requests & complaints.

- Assisting RSD/HR Associate in scheduling interviews and regularly maintaining a follow-up with the applicants via phone/e-mails to confirm their availability status.

- Ensuring optimal utilization of office equipment’s like Scanner, Xerox Machine, CD’s etc.

- Providing support in editing and preparation of official correspondence/letters/note verbale intended for the external stakeholders or the relevant authorities. Also, obtaining approval on high priority cases from the senior officials and authorities.

- Performing other secretarial/clerical/procurement/administrative work as and when needed.

- Interpretation of Prospective Refugee case letters of Punjabi into English, assisting in Punjabi translation during case-studies and proof- read as and when required.

- Facilitating and managing taxi bookings and related arrangements for the higher officials and colleagues

- Ensuring strict confidentiality and discretion while maintaining high volume of data and filing management system having sensitive and classified information.

- Handling office INDNE mailbox as focal point and forwarding it to the relevant units and colleagues for necessary follow-up and timely action.

- Ensuring fulfilment of operational requirements by providing support to the cross-functional team.

- Coordinating with the courier partners and provide support in preparation of custom clearance documentation.

Ad-Interim support extended to the executive office for a period of three months (on-going, expected to culminate by last week of July 2024)

- Supporting the roll out of a knowledge management system in the Executive Office, in consultation with the Senior Management Team and the Regional Bureau for the Asia Pacific, including ensuring that all key correspondence is saved, filed, and archived appropriately. This will also include maintaining the physical archive files for the Executive Office.

- Organizing the weekly Management Meeting, compiling agendas, and drafting minutes of meeting. This will be in collaboration with the Communications Associate as part of the pilot implementation of the use of AI for India operations.

- Photocopying and maintaining a stock of updated information packs to be made available to external interlocutors. This will be in collaboration with the Communications Associate.

- Assisting relevant colleagues with the Note Verbale dispatch procedure, including obtaining official stamp and signature of the Chief of Mission/OIC, organizing dispatch to recipients under appropriate labels and procedures, and coordinating with the admin team for delivery.

- Supporting all administrative or logistical needs of the Chief of Mission including, but not limited to, printing or formatting documentation, coordinating with colleagues on deliverables, obtaining signatures on admin and programmatic documents, and making any necessary arrangements for official engagements.

- Overseeing any other miscellaneous tasks assigned by the office of the COM, as needed.

- Maintaining a register of gifts received by the Chief of Mission during official engagements.

- Overseeing and coordinating all travel logistics for the office of the Chief of Mission. This will include submitting travel requests through Cloud ERP, obtaining UNDSS security clearance, liaising with the admin team on flight tickets, managing hotel bookings, and any local travel arrangements in Delhi, as necessary.

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Academic Qualifications:-

- Graduate from Monad University (Hapur).

- BA in English Hons. From DU.

- M.A. in English from Bharati Vidyapeeth University.

- 10+2 from Shaheed Bishan Singh Memorial School.

- Nursery Primary Teacher Training 2 years diploma from NATT Academy.

- PGD in Human Rights from IIHR.

- Cleared CTET exam for primary teacher.

- Diploma in Women’s Empowerment and Development from IGNOU.

- MBA in HR & IBM from Bharati Vidyapeeth University.

- Pursuing B.Sc. in Anthropology from IGNOU.

- Short term certificate course in Corporate Communication from NMIMS. Key Competencies: -

-Good accuracy in typing speed with 70 wpm.

- PABX/Switchboard operator.

- Eloquent and clear communication and interpersonal skills.

- Knowledge of computers in MS-Word, MS-Excel, MS-Power Point etc.

- Appropriate demeanour while dealing with the customers.

- Positive attitude and vigilance towards task-accomplishment.

- Analytical, proactive and tactful demeanour.

- Inquisitive, clairvoyant, keen-sighted and artistic bent of mind.

-Proactive and problem-solving skills with a goal-oriented approach.

- Demonstrated ability with a proven track record of 6+ years with an ability to suggest improvements in the work and task.

- Ability to work on own & as a team player.

- Disciplined & Methodical approach to working.

- Professional & approachable telephone manner can deal with the customers at all levels.

Personal details:-

Date of birth:- 24/11/1991

Marital Status:- Married

Languages Known:-English, Punjabi, Hindi and Basic Spanish Hobbies:- Painting, surfing on net, dancing, reading interesting books & exploring vast areas of knowledge related to history, literature and psychology.

Brief Statement of Suitability

25.03.2024

Respected Sir/Madam,

Through this letter I would like to express my interest in the advertised position. In an instant, the job role caught my attention since it is in consonance with my interests and experience, I have obtained so far.

With a proven track record of almost 8 as a receptionist I have worked in various other capacities, I had worked as a Business Development Executive wherein I gained stellar knowledge of what a business companies/organizations in general could do to initiate their deal to reach its maxim target. By being here, I learnt negotiation, accountability and adaptability skills. I feel myself as a good fit for this job position since I have learned the responsibilities and competencies by being a face of the organization that my duty doesn’t delimit my share of responsibility towards the people concerned, as I believe in helping in whatever way I could. I opine that it is not through sheer hard work that one can achieve his/her work, it is also a way of being empathetic towards those in need of your help there. My job role consists of handling the switch board and relaying the verbal and written messages promptly while maintaining the confidentiality of it as a receptionist on the one hand, and, on the other I do perform administrative and basic logistics/procurement work in order to assist my concerned team. It includes booking couriers and maintaining the track record of it, keeping record of stationery/medical aid kit and ensuring they are well-stocked at all times. Besides that, meeting with the clients and liaising with the courier and newspaper vendors for appropriate dealing is included in the work also when required I do translate refugee/persons of concern case letters and have also done proof reading once for one of our biometrics drive for refugees lately. Coordinating with the dignitaries and other partner personnel for the assigned task and arranging meeting for the diplomats and other clerical work encompasses all the duties performed by me. I have hands-on experience in the related field and the core skills which further stand as an additional asset are as follows: - Demonstrated ability in the required task, ethics and work driven disposition, optimistic and result-oriented, eloquent and good interpersonal and intrapersonal skills, proactive and indefatigable with a clear conscience, positive and cheerful outlook and maintain perseverance while in tough situation. I have good negotiation skills which might help me becoming a good leader. More than this, I have developed good pace on the technical skills by working regularly on MS-Word, MS-Outlook, MS-Excel, Power point etc. I believe all these skills would help me gain a chance of working for this position and a favorable consideration would be given on the application by the respectful concerned team. Thanking you in anticipation of your response.

Gagandeep Kaur Chhabra

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