Human Resources Customer Service

Dilu Maya Rijal

Vienna, VA *****

+1-571-***-**** - ****.********@*****.***

Professional Summary

More than 10 years of extensive experience in customer service, administration, operations, documentation and management. Talented at building relationships with customers and solving problems. Excellent communication and planning skills.

Skills

●Customer relation

●Managing Complaints

●Diagnosing issues

●General administration and management

●Business Policies and Procedures

●Continuous Improvement Process

●Human Resources Department Processes

●Regulatory Compliance

●Employee Performance Reviews

●Logistic management

●Data base management

Work History

02/2009 to 11/2022

Senior Administration Officer

Nepal Telecom (undertaking Of Government Of Nepal) – Kathmandu, Nepal

●Handling day to day administration and operation of office,

●Handling customer complaints

●Manage customer relations

●Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

●achieve organizational effectiveness

●Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

●Processed purchase orders, service contracts and financial reports.

●Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

●Prepared agendas and took notes at meetings to archive proceedings.

●Coordinated with human resources department to handle payroll and personnel databases.

12/1999 to 01/2009

Telecom Tower Lead Technician

Nepal Telecom – Nepal

●Operations and maintenance of tele-mobile VHF

●Operations and maintenance of Transmission SEL-MARTS System

●Operations and maintenance of C-DOT System

Education

02/2012

MBA: Accounting and Business Management

Tribhuvan University

06/2007

BBA: Accounting and Business Management

Tribhuvan University

Accomplishments

●Undertaken various training, seminars and workshops in general administration, customer relation and management

●Perform leadership in various community works

Additional Information

Handled organizational efficiency in a stressed situation proficiently

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