Ramp Agent Customer Service
Resume:
REAGAM ILAKA
RAMP AGENT
***********@*****.***
© OBJECTIVE
EXPERIENCE
Dedicated ramp agent with extensive
experience in aircraft handling,
loading/unloading cargo, and ensuring safe
and efficient operations. Demonstrated
ability to work effectively in high-pressure
environments while prioritizing safety and
efficiency.
SKILLS
Baggage Handling
Aircraft marshaling
Safety procedures
Equipment operation
Communication skills
Team collaboration
Attention to detail
Time management
Customer Service
Ramp operation
® LANGUAGES
French intermediate
Lingala advanced
English intermediate
Ramp Agent
GAT Airline — Airport 776 N Terminal Dr, Salt. Lake City, UT 84122
Jan 2023 — Present
Loaded and unloaded cargo and baggage onto aircraft on a timely manner
Ensured proper weight distribution and balance of aircraft for safe take off
Communicated effectively with flight crew and ground staff to coordinate tasks
Operated equipment such as baggage carts and conveyor belts for efficient handling of
luggage
Ramp Agent Apr 2022 — Jan 2023
Quantem Aviation Services — 3815 W 1580 N Salt lake City, UT 84116
Facilitate the process of loading and unloading of containers from aircraft and warehouse
Sorting and scanning packages
Assisting in the arrival and departure of the aircraft to the gates
Ensure all QAS and cromer's safety standards are met and maintained
Forklift Operator
R+L Carriers — 2781 W 2180 S, West VAlley, UT 84119
Jun 2021 — Dec 2021
Operated forklift to transport and stack materials in a fastpaced warehouse environment
Safely loaded and unloaded trucks using forklift, ensuring timely deliveries
Performed daily maintenance checks to ensure safe and efficient operations
Collaborated with team members to maximize productivity and meet production golas
Receiver
Legoland — One Legoland Dr, Carlsbad, CA 92008
Apr 2018 — Dec 2020
Efficiently processed incoming shipments, ensuring accurate inventory levels and
minimizing discrepancies
Collaborated with vendors to coordinate deliveries, resolving issues in a timely manner
Utilized computer systems to track, receive, and distribute shipments to appropriate
departments
Maintained organized storage are, ensuring efficient retrieval of items and accurate
documentation EDUCATION
High school Diploma
Complex Scholaire SAMA — DRCongo
‘Sep 2004 — Jun 2009
Electrician
ISIPA University ~ DRCongo
Sep 2010 — 2012
‘© ACHIEVEMENTS
Promoted as a Lead Cabinet Agent Service
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