Human Resources Customer Service
Resume:
Courtney Hubbard
New Orleans, LA
**********@*****.***
To secure a position in an establishment and reputable company looking to hire extraordinary people. Authorized to work in the US for any employer
Work Experience
Disaster Case Manager
Emergent Method - Gretna, LA
February 2024 to Present
Maintain absolute confidentiality on all client/survivor information. Conduct thorough needs assessment and develop a recovery plan to address identified disaster related un-met needs. Develop a relationship with client families to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency. Assist the survivor to determine the best course of action for both short- and long-term recovery.
Customer Service Agent
Working Solutions - New Orleans, LA
May 2020 to December 2023
Remote contractor, updating and assisting clients with account information, Benefits updates Taking customer calls, answering questions, confirming transactions, effectively managing complaints, responding to feedback, and generating customer loyalty. Assistant
Residential House Manager Volunteers of America - New Orleans, LA January 2017 to April 2020
Duties: Planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensure that individuals have adequate supplies of clothing and personal items. Ensure the House Manager is notified of any general household maintenance needs and repairs as needed Ensure the home is compliant with physical site regulations. Human Resource Assistant
Walmart Supercenter - Kenner, LA
April 2014 to April 2017
Duties: Maintains accurate and up-to-date human resource files, records, and documentation. Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes. Maintain the integrity and confidentiality of human resource files and records. Education
Bachelor of Science in Organizational Management
Sterling College
2018 to 2022
A.S. in Real Estate Studies
American Public University
2016 to 2018
St Agatha Career School - New Orleans, LA
Skills
• LEADERSHIP SALES
PROBLEM -SOLVING
CREATIVE
COMMUNICATION
MANAGEMENT
ORGANIZATION
• Interviewing
• Human Resources
• Payroll
• Employee Evaluation
• Human Resources Management
• Administrative Experience
• Management
• Supervising Experience
• Strategic Planning
• Office Management
• Customer service
• Windows
• Hospitality
• Hotel experience
• Front desk
• Clerical experience
• Leadership
• Human resources
• Office management
• Fair Housing regulations
• Property management
• Communication skills
• Organizational skills
• Supervising experience
• Microsoft Excel
• Microsoft Office
• Computer skills
• Mechanical knowledge
Certifications and Licenses
Driver's License
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