Administrative Assistant Enrollment Specialist

MICHELLE D. MAURICIO

**** ******* **** *****, ***. 105, Escondido, CA 92026 619-***-****

**************@*****.***

Experience

Pala Band of Mission Indians / APR 2023-SEPT 2023

Administrative Assistant/Enrollment Specialist

• Worked under the general direction of the Tribal Chairperson.

• Utilized extensive communication skills with senior management and across other programs as needed to ensure that all projects, initiative, directives, or other related work are completed in a timely and complete manner as directed by the Chairperson.

• Responsible for coordination of the Tribal Chairperson’s schedule and appointments through subordinate staff, ensuring that the appropriate staff or individuals, proper files, data, reports, or other related material is available and prepared for the Chairperson during said meetings.

• Requested and coordinated with other departments for articles and pictures to include in the Tribal Quarterly Newsletter

• Filled in as clerical support for other departments as requested by the Chairman.

• Responded to priority incoming telephone calls for the Tribal Council, greets the public, and answers questions or refers to appropriate Pala Band of Mission Indians staff when needed.

• Reported regularly to the Tribal Chairperson concerning the status of all assignments, duties, projects, and functions of the various programs and activities; assists in establishing program objectives and meeting deadlines.

• Reported to the Tribal Chairperson and worked under the direction of the Enrollment Committee to coordinate and maintained all the enrollment records of the Tribe, both digitalized records and physical documents.

• Completed the whole enrollment process twice a year to enroll eligible children of the enrolled Tribal members.

• Responsible for doing family trees for enrolled members as well as calculating all blood quantum to verify if someone is eligible for enrollment.

• Responsible for keeping the Tribe’s official always roll up to date, including adding incoming enrollees and crossing out the deceased.

• Kept enrollment documents and enrollment files always organized and secure within the Enrollment Office only.

• Maintained an extremely high-level confidentiality regarding any enrollment information for the Tribe.

• Performed any related duties or tasks regarding enrollment under the direction of the Tribal Chairman and Enrollment Committee.

Robert Half – Del Mar Country Club Inc / AUG 2022-MAR 2023 Payroll / HR Temp

• Assisted the Payroll/HR Manager in processing semi-monthly payroll.

• Processed Missed Punch Slips, Request Time Off and Overtime Request daily.

• Assisted employees on HR issues or benefit questions.

• Run an employee file audit for any missing company policies.

• Ensured that time clock area is properly stocked with temperature log, masks and sanitizer.

• Completed tasks related to items from the Payroll/HR Inbox and any filing from previous day.

• Reviewed emails and respond as needed.

• Completed any EDD, Court Orders, or Disability mail received.

• Completed any Employment Verification fax received.

• Prepared for any pending interviews, New Hires or Terminations

• Checked San Diego County, OSHA and CalChamber for any legal update for employers.

• Reviewed and confirm Bill Audits for employee benefits.

• Assisted department heads in finalizing timecards.

• Run Month End Reports and Audits for I-9, Food Handler, and Responsible Beverage Service Compliances

• Provide Staff List to the Del Mar Country Club Patrol monthly. New Venture Escrow, Inc / APR 2022-JUL 2022

Administration Assistant

• Answer and route phone calls in a professional and courteous manner to the designated Escrow Officer.

• First point of contact for all visitors to the office and over the phone provides general administrative support to the entire office.

• Orders departments office, snacks, and cleaning supplies

• Handles outgoing and incoming mail deliveries and maintains the front office and common areas.

• Correspond with cleaning crew on the cleanliness of each office.

• Orders equipment parts for units and department as needed.

• Reviews and screens mail, to research and resolve issues.

• Send escrow documents via FedEx, regular mail and/or courier services.

• Maintain a balance account for the company’s trust through Rynoh live platform and through Mechanics Bank

• Correspond daily with Escrow Officers on what each escrow order requires. Homebridge Financial Services Inc / JUL 2020-APR 2022 Loan Set-Up Specialist

• Setup escrow by working with various escrow companies and requesting and obtaining escrow related items from third party items, to proceed with Purchase Home Loan or a Refinance Home Loan.

• Requested payoff statements to view and confirm the remaining due on a home loan

• Work with various Homeowner Insurance Companies to request Evidence of Insurance (EOI), and Replacement Cost Estimator (RCE).

• Contact employers to request verification of employment for each applicant, via fax, email, or The Work Number.

• Review and confirm the 4506-C Tax Transcript Form is correctly filled out to submit request for tax transcripts to FraudTech Technology website, the IRS transcripts are reviewed to validate the income documentation provided by the applicant.

• Request a Credit Alert Verification Reporting System (CAIVRS) for FHA & VA Loans on the FHA Connection site, to confirm no delinquent debt information from the Department of Housing and Urban Development, Agriculture, Education, and Veterans Affairs and Small Business Administration.

• Confirm applicant has met the VA’s military service requirement, by pulling a Certificate of Eligibility (COE) from the VA Loan Guaranty website.

• Upload all documents received into the company’s internal website AIQ and Encompass.

• Correspond with License Loan Professionals on status on each loan.

• Work with Processors and Underwriters for updated loan items, required to proceed with mortgage loan.

American Assets Trust / JAN 2020-MAY 2020

Lease Administration

• Review new Leases, Amendments and Assignments in conjunction with preparing accurate and detailed Lease Abstracts including critical dates and financial obligations.

• Accurately enter the detailed Lease Abstract information into the lease management database

(MRI).

• Comprehension and implementation of straight-line rents.

• Prepare / Review miscellaneous Lease related documents such as acceptance of premises, Confirmation of Lease Terms, monthly rent and CPI increase letters, security deposit refunds, and legal documentation for default notices.

• Prepare and post monthly recurring charges.

• Post daily cash receipts.

• Review tenant aged delinquency report and collect all outstanding balances.

• Post monthly late fees and percentage rent charges.

• Review / Approve cash applications and adjustments to tenant accounts.

• Prepare tenant bill back adjustments and reconcile to the general ledger at month end.

• Update notes for bi-weekly team meetings property management and semi-monthly lease admin department meeting; preparation of monthly billing statements; assist tenants with billing issues, account reconciliations and/or audits.

• Review/Approve budgets and reforecasts; prepare quarter/annual CAM reconciliations, semi- annual and annual billings for tax and insurance, and email estimate and reconciliation letters to each tenant.

• Maintain accurate files in accordance with company guidelines.

• Request Gross Sales from retail tenants and enter monthly gross sales in MRI. Pyramid Consulting, Inc.

Kaiser Permanente San Diego Medical Center / MAY 2019–DEC 2019 Administration Specialist III

• Completed special projects/ad hoc reports, including designing graphic presentations, as delegated by management.

• Supported Patient Care Services hospital directors and adult services nurse managers and assistant nurse managers.

• Orchestrates and organizes project meetings, schedules, and materials such as agendas, timeless, reports and presentations.

• Take meeting minutes.

• May perform desktop publishing.

• Uses a variety of software to compose letters/prepares reports for executive/manager review.

• Maintains confidential department files and records.

• Maintains Managers/Executives calendar, schedules meetings, and travel itineraries.

• Screen visitors refers to appropriate staff members.

• Interprets policies and procedures in response to inquiries.

• Orders departments office supplies

• Orders equipment parts for units and department as needed.

• Reviews/screens manager/executives mail researched issues and provides recommendations.

• May provide training/direction to other non-exempt personnel. Asian Real Estate Association of America (AREAA)/ FEB 2014-NOV 2018 Chapter & Member Services Coordinator

• Manage all aspects of chapter services, programs and communications.

• Performed Administrative Assistants tasks to support 10 Executive Managers and over 11,000 members.

• Oversee the chapter development, including creation of new chapters, reorganization, and mergers and dissolvement.

• Worked with company’s CPA to process Non-Profit Request with IRS for each new chapter created.

• Supported member’s accounts and provided customer services by troubleshooting login issues.

• Reconciled 37 chapters membership dues and chapter event sales revenue by disbursing funds via PayPal accounts.

• Processed Executive Board and Chapter Leaders expense reports via QuickBooks.

• Updated and streamlined collection Chapter Minimum Requirements

• Manage the content housed under the Chapter section of the AREAA website and monitor memberships.

• Conduct regular outreach with Chapter Leaders to understand needs, resolve problems and build relationships.

• Traveled across the country to provide website training to chapter leaders and managed and maintained membership database.

• Performed AP/AR for sponsorship from all major financial institutes.

• Arranged travel for Executive Board Leaders and hotel accommodations.

• Scheduled monthly Chapter Leaders meetings and provided minutes afterwards.

• Coordinated with Event Manager Fall & Spring Conferences for members focusing on the real estate market.

Education

• San Diego City College, 22 Units Completed

Skills Set

• Microsoft Office Suite

• Sales

• Data Entry

• Multi-line phone

• Inventory Control

• Customer Service

• Dropbox

• AIQ/Encompass

• ADP

• Jantek

• Jonas

References available upon request.

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