Talent Acquisition Customer Service

TOICE SHERMAN

Humble, TX 713-***-**** ************@*****.*** linkedin.com/in/toice-sherman-a0208b130/https://www.linkedin.com/in/stacie-frazier-631373a/

Human Resources professional with 13+ years of experience, specializing in talent acquisition and HR business administration. Demonstrated success managing multiple tasks in fast paced, deadline-driven environments.

Core competencies include:

Talent Management Training & Development Recruitment & Selection Employee Onboarding

Project Management Compensation & Benefits Performance Management

HRIS Administration Vendor Management Problem Resolution Applicant Tracking Systems

CAREER HIGHLIGHTS

Helped develop creative strategies and testing to support the pre-employment process within HRSS and served on the HRSS employee appreciation team.

Recipient of a customer service award in 2018 presented by HRSS leadership and recognized by several recruiters and managers for exceptional client servicing.

Contributed to the recruiting Workday and automated gatekeeper processes by testing for automated algorithms, troubleshooting, and processing data and calculations.

PROFESSIONAL EXPERIENCE

HOMEHEALTH CARE(Self-employed)

(September 2023-Current)

Assist with daily living activities

Grocery shopping

Manage Medications

Offer companionship

Document patient progress to share with family

WALMART (remote)

Recruiter (June 2021-January 2023)

Managed full recruitment cycle to keep company fully staffed across Corporate/IT roles

Developed, executed, and managed innovative sourcing strategies to create and maintain a steady pipeline of passive candidates for hard to fill positions

Utilized Social Networking/Social Media Recruiting, database mining and advanced Internet search techniques to discover a hidden candidate pool

AMERICAN INTERNATIONAL GROUP (AIG), Houston, TX

HR Shared Services (HRSS), Employee Service Representative at AIG (2012 - 2019)

Scheduled interviews, performed background and reference checks, created offer letters, and on-boarded employees.

Provided exceptional customer service and responded to inquiries from Field Recruiters, HR Business Partners, and external stakeholders.

Acted as point of contact for escalations; researched and resolved complex issues.

Facilitated meetings to discuss issues related to Workday and the training tool Talent Connection.

Managed vendor relationships for the background check process.

HR – Talent Acquisition Coordinator at AIG (2007 - 2012)

Contributed to the full cycle recruiting process by screening resumes, conducting interviews, coordinating travel arrangements for candidates, composing offer letters, and onboarding new hires.

Updated and maintained profiles and job postings in the application tracking system (ATS).

Conducted new employee orientation and I-9 verification.

Acted as primary point of contact for administration of human resource policies, procedures, and programs.

Managed personnel files and updated employee demographics.

HR – Data Management Specialist at AIG (2007 – 2007)

Created and managed 40+ confidential personnel records.

Partnered with IT to create an on-boarding process for new hires.

Completed all work with a 100% accuracy rate.

Early Career (Prior to 2007): Analyst 1 and Support Clerk at American General.

EDUCATION AND TECHNICAL SKILLS

Bachelor Business in Administration – Lamar University, Beaumont, TX

Proficient using MS Office (Word, Excel, PowerPoint, Outlook), PeopleSoft, Workday, and Lotus Notes

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