Web Developer It Support

Garri Shtyrkin

Full Stack Web Developer

Profile

Resourceful Full-Stack Web Developer with a solid foundation in both front-end and back-end technologies, acquired over 2 years of developing personal projects and 3 years in IT support roles. Adept at building and deploying robust, user-centric applications with a keen focus on optimizing user experience and application efficiency. Passionate about employing a comprehensive skill set that includes HTML, CSS, JavaScript, and server-side technologies to create scalable and maintainable web solutions.

Employment History

Web Developer (Personal Projects), Brooklyn

January 2023 — Present

• Developed and maintained multiple web applications utilizing a full-stack approach with HTML, CSS, JavaScript, and TypeScript for front-end and Node.js with Express for backend logic.

• Designed responsive and visually appealing user interfaces using React.js.

• Managed application data using relational databases such as SQLite, integrating Prisma as a data access layer to ensure robust and maintainable code.

• Implemented comprehensive user authentication and data security measures using Bcrypt for hashing and JWT for session management.

• Utilized Zod for data validation to maintain data integrity and prevent common security vulnerabilities.

• Streamlined development and version control processes using Git in the VSCode environment, enhancing project scalability and team collaboration.

• Deployed applications on cloud platforms like netlify, optimizing performance and scalability.

IT Specialist at Diamond Braces, Brooklyn

November 2022 — Present

• Updated software versions with patches and new installations to close security loopholes and protect users.

• Devised incisive workarounds and resolutions for IT-related problems.

• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

• Disassembled computer systems to troubleshoot and resolve hardware issues.

• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Details

Brooklyn

United States

917-***-****

*****************@*****.***

Links

LinkedIn

GitHub

Portfolio

Skills

HTML

CSS

JavaScript

Typescript

React.js

Express.js

Node.js

Git

Prisma

SQLite

VSCode

Bcrypt

JWT

Zod

Technical Troubleshooting

DHCP/DNS

LAN/WAN

Ethernet

Firewall Proficiency

• Used remote login tools to assist clients with technical and product questions.

• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

• Assisted customers with various types of technical issues via email, live chat and telephone.

• Stayed abreast of latest software developments to enhance job knowledge.

• Maintained up-to-date case documentation for future reference.

• Served as first point of contact for incoming technical service calls and emails.

• Walked customers through common phone hardware and software configurations to maximize service functionality.

• Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting. IT Support Specialist at Empire City Laboratories, Brooklyn October 2020 — November 2021

• Tackled troubleshooting and problem resolution to support end-user technical issues.

• Oversaw equipment and system operations, surveying potential security vulnerabilities and upgrade needs.

• Removed and replaced old hardware during routine upgrades and system repairs.

• Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.

• Installed and supported desktop software titles and add-ons.

• Performed walk-throughs for new hires to aid in technological onboarding processes.

• Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.

• Identified problems in peripherals such as printers, scanners, and networking hardware, applying required fixes, or escalating issues.

• Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.

• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

• Assisted customers with several types of technical issues via email, live chat, and telephone.

• Managed customer system updates, informing clients of installation progress stages.

Education

Full Stack Software Certificate

2023 — May 2024

Devslopes Academy

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