Customer Support Associate

Anna Wedemeier

C 907-***-**** ● ****.*********@*****.***

KEY SKILLS

Proficient in Microsoft Office

Proofreading and editing

Managing multiple priorities simultaneously

Handling confidential information

Working well under pressure

Researching information

PROFESSIONAL EXPERIENCE

Dubbauu, Anchorage, Alaska

Owner 01/11 - current

Make jewelry

Manage inventory

Maintain records

Work events

Gainwell Technologies Inc., Anchorage, Alaska REMOTE

Customer Support Associate 02/23 - 08/23

Assist providers with Medicaid benefits

Research accounts for discrepancies

Assist members with benefits

Update member accounts

SUMO Vapor, Anchorage, Alaska

Manager 10/20 - 06/21

Manage inventory

Train & supervise employees

Maintain records

Research new products

Fred Meyer - Starbucks, Anchorage, Alaska

Lead Barista (manager) 06/19 - 04/20

Manage inventory

Train & supervise employees

Create employee schedules

Ensure Starbucks standards are maintained

Maintain accurate daily records

Alaska Heart & Vascular Institute, Anchorage, Alaska

Scheduling Coordinator 01/17 - 10/18

Manage a multi-line phone system

Manage physicians & patients schedules

Assess, prioritize, and address the needs of patients and staff

Maintain accurate records

Maintain confidentiality & abide by all HIPPA regulations

Switchboard Alaska, Anchorage, Alaska

Lead Operator 08/11 - 01/16

Manage high call volume

Train & supervise employees

Develop training manuals

Observe & evaluate employee performance

Ensure adequate staffing

Assist manager with account setup & maintain accounts

Proofread & edit detailed messages

Dispatch for 7 service providers

EDUCATION

Alaska Career College, Anchorage, Alaska

Associates of Applied Science (AAS) 04/15 - 01/17

Business Administration & Computer Technology

Honors & Awards

Vice President of Student Council 2016

Dean’s List 2016

Most Positive Student 2015

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