Customer Service Call Center
Resume:
Lowell IN *****
219-***-**** cell
***********@*****.***
Catrina M.Zinn
Objective
Actively seeking a customer service position where I can utilize my experience in building customer relations.Focused professional eager to prove an asset to your company.
Education
2011-2013 Brown Mackie College Merrillville, IN
Registered Medical Assistant
● Graduated GPA 3.6
● Administration Practices
● Word Processing
2001-2003 Davenport University Merrillville, IN
Business Management
● Business Law
● Human Resources
● Computer Information Systems
● Business Communications
Professional Experience
11/2020-07/2021 Teleperformance Merrillville, IN
Remote Call Center Representative
● Handing of inbound calls
● Handled and carefully respond to customer inquiries
● Provided excellent customer service through active listening
● Worked with confidential customer information in sensitive manner
● Coordinated member health insurance and benefit information 09/1999-06/2005 NetNITCO Hebron, IN
Customer Service Team Leader / Technical Support Help Desk
● Handling of incoming and outgoing calls
● Processed ACD reports to show CSR performance
● Compare ACD reports with database records to monitor call logs
● Daily reconciliation of customer database and billing programming
● Handled escalated customer issues
● Liaison between CS call center and System Administrators
● Conducted interviewing and hiring decision of call center staff
● New hire training and evaluations
● Designed the skills assessment test for employee advancement References Upon Request
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