Administrative Assistant Customer Service

Suzanne Reed

Denver, CO ***** 720-***-**** *******.********@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Efficiency-driven, executive administrative assistant with extensive experience in project management, executive support, and customer service. Proven ability to drive projects from inception to execution, while balancing competing priorities and building strong, productive relationships. Adept at analyzing processes, business needs, and implementing innovative strategies and solutions that enhance efficiency and achieve targeted goals. Successful in managing relationships and handling sensitive information with tact, sensitivity, and diplomacy.

AREAS OF EXPERTISE

Project Management Operations Support Travel Coordination Calendar Management

Event Planning Communication Skills Expense Management and Budget Control Customer Service

EXPERIENCE

Bayaud Enterprises, Denver, CO January- March 2024

Partners with Denver Department of Housing Stability (HOST) to conduct outreach and recruitment for a job readiness program, Denver Day Works (DDW) individuals and families experiencing homelessness that are not currently engaged in other community programs.

Administrative Assistant

Assisted in daily administrative duties of the DDW department including data entry, client intake, and managing daily tracking of expenditures while supporting the field crew. Acted as primary point of contact for participants entering DDW and assisted in determining their eligibility. Assisted in identifying prior clients of DBIP (Denver Basic Income Project) and revalidating eligibility in the program.

TJX Companies Inc., Denver, CO 2015 - 2024

Global value focused on big box retailer that operates TJ/TK Maxx, Marshalls, Sierra Trading Post, HomeGoods, Home Sense, and Winners.

Regional Loss Prevention Assistant - Marmaxx Operating Group

Provide full range of administrative and operational support to Loss Prevention teams, spanning across two regions. Organize and coordinate RLPM calendars, meetings, travel, and expenses.

Collaborate and coordinate with National Task Force for Organized Retail Crime Training departments, and Loss Prevention teams for tactical and training activities.

Foster partnerships with local law enforcement.

Create ad hoc documents, correspondence, and presentations in adherence to brand guidelines.

Identify and implement systems to create streamlined methods, monitor productivity while recognizing trends to guide and expedite action plans. Decreased reporting time by 96%. Increased reporting accuracy to 98%. Applied information and methodology to calibrate performance.

Created streamlined, accurate budgeting and tracking protocols for payroll and collateral expenses resulting in 99% adherence to fiscal goals and physical allotments.

AR/AP antitheft collateral and LP related accounts

Human Resources management job postings, pre-hire reference checks, post hire onboarding and orientation including I9 verifications, exit interviews

Nordstrom FSB, Centennial, CO 2015

The Finance Division of luxury retailer operating Nordstrom, Nordstrom Rack, and Haute.

Executive Assistant

Provided full range of administrative support to CFO and finance team in credit card division of luxury retailer. Organized and coordinated the CFO and direct reports’ calendars, meetings travel, and expenses.

Collaborated and coordinated with other departments to create and refine best practices.

Onboarding and Orientation of new team members. Took existing team of 20 to 200

Organized and coordinated meetings and travel for external partners and vendors.

Ensured compliance with federal regulations on all matters while maintaining a high level of customer service.

Created ad hoc documents, correspondence, and presentations in adherence to brand guidelines.

Planned and executed multidepartment moves during building renovation while managing operational tasks related to $2.2 billion receivables buyout.

Ascena Retail, Denver CO 2002 - 2014

Specialty apparel retailer operating Dress Barn, Maurice’s, Justice, Lane Bryant, Ann Taylor, and Catherine’s.

Regional Administrative Assistant

Provided full range of administrative support to Assistant Vice President/Regional Manager and regional team of twelve district managers and 130 plus stores in twenty states.

ACCOMPLISHMENTS

Efficiency-Contributed to regional and company efficiency and accuracy by piloting and suggesting refinements to initiatives and applications prior to mass rollouts.

Impacted profitability by planning, allocating, and tracking travel and meeting budgets for regional teams, which resulted in a 2% surplus in 2013 and a 4% surplus in 2014.

Consistency-created and coordinated supportive and productive review writing workshops ensuring uniform calibration for performance assessments.

Engagement- Engendered trust by managing internal and external customer issues with urgency, compassion, and objectivity.

Strategic planning – planned, produced, and coordinated all logistics, materials and equipment for monthly, quarterly, and annual meetings/ events including post analysis. Coordinated emergency support for team members affected by natural disasters.

Human Resources- job postings, pre-hire reference checks, post hire onboarding and orientation including I9 verifications, exit interviews

ADDITIONAL RELEVANT EXPERIENCE

Gap Inc., Washington DC; Denver CO

New Store Coordinator Nationwide

Functioned as field liaison and project manager between corporate office and field store teams during new store opening process. Implemented execution of 37 U.S. new store openings relocations, expansions, and remodels from construction to grand opening as part of G2K 100 stores initiative. Identified cost saving processes and procedures to create best practices. Refined store opening process from 8 days to 2 days. Cut costs by tracking and eliminating excess materials from future openings and repurposing existing materials when available. Provided physical plant support post -opening, allowing new store teams to concentrate on running their stores.

Associate Store Manager

Supported General Manager in all aspects of managing retail clothing store, ensuring a consistent customer experience. Hired, trained, and developed hourly employees on all aspects of customer service. Trained assistant managers in all phases of sales generation, operations, visual merchandising, and payroll control. Merchandised store to appeal to local clientele while maintaining brand integrity. Adhered to all operational and asset protection policies, to ensure store profitability and maintain safety.

EDUCATION

BA, English, and Communications

University of Maryland, College Park, MD

LICENSES

Notary Public in progress

CERTIFICATIONS

PHR Certification, Colorado State University

American Red Cross certified CPR /AED

CPI certified Nonviolent Crisis Intervention

COMPETENCIES

Core

Strong Interpersonal and Communication Skills Expense Reporting Meeting, Event, And Logistical Planning 3-700 Dedicated Team Player Budget Planning and Accountability Self-Directed Multi Schedule Management Results- Oriented Problem Solver Detailed and Professional Organizational and Time Management Skills Executive Research, Writing, Analysis, Reporting, and Presentation Development Confidential Matters Handled with Discretion, Dignity, and Integrity

Software

Microsoft Office (Word, Excel, PowerPoint, and Outlook) PowerBI, SAP and Oracle based applications, Concur

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