Customer Service Quality Assurance

Folsom, CA ***** 916-***-**** ************@*****.*** WWW: Bold Profile

LOY REYNOLDS-RAYMORE

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

PROFESSIONAL

SUMMARY

SKILLS Microsoft Office suites,

Word, Excel, PowerPoint,

Access.

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● Microsoft SQL server.

Project, Visio, Outlook,

Lotus 1,2.3

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● As400

● IDX systems

ACT, Basic C# and

QuickBooks

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● Strong Analytical skills.

● Chart Scheduling, E.M.R

Decision Models, Web

Design

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● Forecasting

Medical coding and

Insurance

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Wrote a programmed

manual.

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● Barcode Scanners

● Order Picking

● Order Preparation

● Warehouse Safety

● Packing Accuracy

● Product Packaging

● Cycle Counts

● Warehouse Organization

● Quality Control

● Quality Assurance

● Quality controls

● Quality Inspections

● Safety Protocols

● Cycle Counts

● Warehouse Organization

● Quality Control

● Quality Assurance

● Quality controls

● Quality Inspections

● Customer Service

● Order Fulfillment

● Records Management

● Cycle Counts

● Warehouse Organization

● Quality Control

● Issue Reporting

● System Updating

● Quality Assurance

● Quality controls

● Quality Inspections

PICKER 12/2023 to 08/2024

Amazon Fulfillment, Sacramento

ADMINISTRATIVE ASSISTANT 01/2020 to 09/2020

Kelly Services, San Diego CA

WORK HISTORY

● Selecting packing and shipping order for fast delivery service

● Received and shelf inventory, Used scanners to read bar codes on items

● Ability to understand prompts on screens and select the appropriate finish task selections

● Ensure products meet quality requirements.

ADMINISTRARIVGE ASSISTANT/RECEPTIONIST 01/2012 to 04/2012 Kelly Services, San Diego CA

● Changed files formats

● Excellent analytical skills

● Scanned and uploaded converted files to their prospective program folders Tracked workflow with Ms visio; generating reports, to identify all batched, un-batched charge tickets for admitted and discharged patients

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● Prepared charge tickets for billing submission

● Performed related duties or special projects as assigned

● Verify that physicians signed all daily progress notes and dictations

● Updated patients' demographics and insurance information

● Detailed oriented, organized, ability to handle multiple tasks at once.

● Worked effectively in fast-paced environments.

● Skilled at working independently and collaboratively in a team environment.

● Proven ability to learn quickly and adapt to new situations. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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● Confirmed appointments, communicated with clients, and updated client records.

● Answered phone promptly and directed incoming calls to correct offices.

● Kept reception area clean and neat to give visitors positive first impression. Maintained organized filing system for confidential documents, ensuring easy access to important information when needed.

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Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.

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Successfully coordinated room bookings for meetings, conferences, and other events, ensuring smooth event planning and execution.

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● Handled assignments independently with good judgement and critical thinking skills. California State University, San Marcos, CA

Bachelor of Science, Business Administration/Management Information Systems, 05/2009 San Diego Miramar Community College, San Diego, CA Associate Degree, Liberal Studies, 06/2003

EDUCATION

AWARDS ● Employee of the Month

● "Catch me caring".

California State University San Marcos, Consultant - Internship (College), 01/01/09, 05/01/09, Analyze problem focus, define the purpose of the "Decision Analysis Phase" and identify candidate solutions., Prepared, translated, analyzed data to the senior management team., Worked with four-members to develop surveys, conducted customer analysis to improve services desired by the clients., Builds sophisticated Statistical models and forecasting database tools., Modeling System Requirements, Problem Analysis System proposal design., Create new applications, implement new systems for improvement including Client PROJECTS

Technology Tracking System, Web Design, including initial planning., Knowledge of MS.SQL Server, import /Export applications.

ACCOMPLISHMENTS ● Supervised team of 20 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets.

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