Front desk agent at hotel, cold calling collection specialist

EDUCATION:

Bachelor’s degree in Environmental Studies at Ashford University, Graduated Cum Laude, with double minor in Homeland Security and Emergency Management. Ashford University, San Diego, California

Dean’s list recipient since the 2015 school year, GPA above 3.0 since the beginning of attendance.

Relevant coursework: Conservation planning, conservation prioritization, adaptive management principles, our dependence upon the environment, ethical and moral reasoning, Anthropology Racial and Social inequalities.

1994, Business Computer Training Institute, Everett, Washington. Certificate of Completion.

Completed with 100% Attendance Award, #1 in class, and Leadership Award.

Certified Parent Provider, Washington State Certification.

EXPERIENCE:

Currently elected

Butte Silver-Bow precinct Community Chairwoman

Owner/ Operator

June 2023 – present

Soil Solutions of MT. Ramsay, Montana

Duties included taking soil and water samples, testing samples for contaminants such as Arsenic, PH levels, E -Coli as well as several different bacteria and giving a detailed report to each client and how they can remedy the situation to have clean drinking water.

OPERATOR

2021 to June 2023

GrizzGuard/Udap Industries, Butte Montana

Duties included fork lift operator, machine operator, filling cans in processing machine and sealing cans getting them ready for packaging and shipping to customers.

FRONT DESK ATTENDENT

January 2019- 2021

Best Western Butte Plaza Inn; Butte, Montana

Duties include checking guests in and out, making reservations, balancing credit cards, addressing complaints with guests through recognition of complaints and helping to solve guests’ problems. Job is a full-time venture while finishing classes. Current systems used as Internet Explorer and Jonus Chorum.

CAREGIVER

November 2017- September 11, 2018

A-Plus Healthcare; Butte, Montana

Duties include emergency healthcare preparedness for a special need adult. These include daily tasks of financial stability and accountability of actions as they affect others around him. Severe medical condition such as Duchenne Muscular Dystrophy, Cardiomyopathy, and Sleep Apnea focused healthcare on breathing, continued positioning in bed and in wheelchair as well as toileting. Emergency preparedness for constant health issues such as non-breathing, lack of oxygen, and other major health issues. Fast thinking a must for this position. Critical cleaning techniques to provide a sanitary environment for son.

CAREGIVER

May 2010- November 2017

Division of Developmental Disabilities; Everett, WA

Duties included daily activities to include money and time management. Emergency preparedness for severe disability and critical breathing issues. Repositioned in wheelchair, drove to events and appointments that were scheduled, provided security to adult son with disability.

Certified Nursing Assistant (CNA)

Feb 2005-April 2010

Marysville Care Center; Marysville, WA

Duties included assisting with ADL’s of residents in care facility. Cleaning rooms, managing spills with determination of clean and soiled utilities. Transfers of patients from rooms to activities and meals. Special care for hospice patients and their families by assisting in the patient care of precious family members so that families could take breaks from their dying family members. Critical cleaning techniques learned to provide a sanitary and clean environment. Cleaned hazardous materials from patient’s rooms, with importance on containing materials in a way to not contaminate others within the building.

COLLECTION SPECIALIST

April 2008- May 2010

SCA Credit; Redmond, WA.

Duties included phone dialer system to contact debtors for past due collections from various entities including IRS, Medical facilities and Traffic tickets. Made payment arrangements with debtors, while collecting pertinent information regarding place of employment, wages, and bank information. Time management skills were used to assess the risks of getting the debtor to pay their bills and responsibilities. People skills were a must. Researched individuals and their assets through skip tracing techniques to locate and obtain information for assets. When debtor would not comply with efforts to pay their debts then there were processes to repossess vehicles or assets to pay the debts off through our legal department.

SKILLS:

Critical lifesaving and life sustaining skills

Team player

Limited ARC GIS experience

Forklift operator

Can and have worked independently

Time management planning and initiating

Emergency preparedness

Microsoft Word and Excel proficient

ACTIVITIES:

History of volunteering through the Muscular Dystrophy Association by raising funds and speaking in front of groups of 50 people to get shamrock sales started, explained why I believe it is important to donate to MDA. Used real-life experiences to explain what Duchenne’s Muscular Dystrophy is and how it can affect daily living. Notable charities that I have donated to in the past and present. These charities are The American Cancer Society, several Police and Fire Response charities, The Muscular Dystrophy Association, and The Jett Foundation.

CERTIFICATES:

Bachelor’s in Environmental Studies, double minor in Homeland Security and Emergency Management June 2020.

Certified CPR through the American Heart Association 2019.

FEMA, Emergency Management Institute. FEMA Certificate of Achievement,IS-00700.b – Introduction to the National Incident Management System (August 7, 2019).

OSHA Certificate 30-Hour Outreach General Industry April 30, 2020.

References available upon request

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