Human Resources Resource

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

DEBBIE GULLEY

870-***-**** *********@*****.*** Texarkana, TX 75503 Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze complex data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact.

Customer Relations Management Strategic Planning and implementation Project Management Client/Consumer Retention Skills Financial Accounting Service Level Reporting

Payroll systems Human Resource Management

Behavioral health Management Contract resolution

Billing and Claims Management Credentialing

Conflict Resolution Revenue Cycle

Claims Billing Microsoft Application software

EMR Therap Software

Evergreen Life Services-Arkansas Division

August 2019 - September 2023

STATE EXECUTIVE DIRECTOR

Spearhead all the daily operation of the division

through supervision of home managers and other

Supervisors and all divisional staff

Performed Human Resources responsibilities for

the division and policies, procedures

Provide financial information needed for

preparation of annual budget and ensure that

division Operates within that budget

Performing position control and Condensed

financials for VP of operations Review monthly

financial statements and take appropriate action to address any budget Variances

Perform compliances and privacy process for

divisional purposes

Review all internal employees for any possible

promotion upon vacancy announcement and skills.

Review annual reviews for all employees to

determines the matrix of improvement and

incentives per job performance.

Review oral and written reports of events and acts through verbal or written instructions on those

Matters which require a decision

Assisted employees with human resources

procedures and organizational policies Perform

Payroll and timecard as it relates to each

department.

Track metrics for assigned projects, including

status, financial estimates, risk, etc

Counsel with individuals served and staff on

current problems and program execution

Prepare departmental vacancy opening in

accordance with HR posting policies and job

description along with requirements of job.

Review all applicants through Hiring web-based

software for qualifications and requirements

related to announcements.

Coordinate with officials of state agencies when

required

Coordination of meetings and associated

components (Client, Internal, Training, etc.) to

review and inconsistencies and retention of

employee's hiring problems.

Understanding of decisions, deliverables, action

items, direction, etc

Through regular Status Reports and Project

Meetings with all department to help with all HR

concerns and compliance.

Directed human resources activities, including

approval of human resource plans and activities,

selection of directors, and other high-level staff and establishment and organization of major

departments.

Interpreted and enforced policies and regulations

to maintain alignment with corporate objectives.

Managed onboarding process for new employees,

including orientation and training.

Served as a resource for questions about benefits

packages, vacation time accrual and other

employment-related inquiries.

Conducted in-depth interviews with applicants to

assess qualifications and skills.

Developed and built pipeline for open positions

through sourcing and recruiting both passive and

active candidates.

Analyzed trends in turnover rates, wage increases

and other key metrics related to human resources

activities.

Advised managers on best practices for motivating

employees through recognition programs.

Handled EEOC claims, worker's compensation and

unemployment claims, and hearings.

Coordinated employment testing for candidates,

reviewing assessment scores and candidate

qualifications to determine eligibility.

EVERGREEN LIFE SERVICES

August 2014 - August 2019

PROGRAM SUPERVISOR/QIDP

Manage the daily operations of Residential Group

Home for adults with Intellectual Disability

Prepare consumer admissions, referrals, eligibility determinations, Person center planning, and intake processes

Perform all Case Management services, Vocational

Intake assessments and various other statistical

reporting

Oversee State and Federal regulations are

implemented for all clients

Assisted in the recruitment process, including job postings, screening of resumes, scheduling

interviews, conducting reference checks and

making offers.

Conducted new hire orientations to ensure

employees understand company policies and

procedures.

Provided comprehensive administrative support to

the human resources department, including

coordinating recruitment activities and managing

employee records.

Organized and facilitated employee training and

development programs.

Administered employee relations, responding to

inquiries and resolving issues.

Participated in HR initiatives such as succession

planning and compensation benchmarking studies.

Collaborated with departmental managers to Attended job fairs to promote job opportunities develop strategies for enhancing workplace

culture and morale.

and build community relations.

Researched and analyzed data to identify trends,

issues, and opportunities for improvement in the

HR process.

Processed background checks on potential hires

prior to extending job offers.

Conducted new employee orientation to foster

positive attitude toward organizational objectives. Opportunities

TEXARKANA, US April 2013 - April 2014

DIRECTOR OF RESIDENTIAL SERVICES

Spearhead the overall operation of residential

services department for adult consumers with

developmental disabilities, including personal care services, Multi-Agency plans of services (MAPS),

and case management services

Coordinated consumer admissions, referrals,

eligibility determinations,

assessments/evaluations, and intake processes

Prepared statistical reports, correspondence, and

other data as required.

Opportunties

TEXARKANA, US October 2011 - April 2013

ACTIVITIES DIRECTOR

Initiated and planned activities within the Senior Day Clinic to stimulate and promote client's

interest, communication and general well-being

Encouraged intellectual educational development

through literature, lectures, movies, cultural

events and other activities

Purchased supplies, equipment and materials to

carry out programs as approved by Program

manager

Assured that the identified related support

services were include in the clients individual plan of care

Developed, printed and implemented monthly

activities calendar for clients

Encouraged hobbies, instructed and supervised

craft activities among the clients, in groups and

individually

Complied with Safety regulations and policies.

VISTA HEALTH SERVICES

TEXARKANA, US May 2008 - July 2009

MEDICAL OFFICE MANAGER

Designed and implemented Behavioral Health

office policies Interviewed, trained and hired new

employees

Supervised office staff and provided customer

service to all patients; managed the maintenance

of patient's medical records, inventory and budget control

Performed all medical billing and HCPS/ICD-9

coding system procedure for the clinic

Conducted chart audits for billing and coding

accuracy

Performed all Appeals processes with 90% return

rate on appeals

Assisted with all Human Resources duties for

Clinic along with the head HR department.

METHODIST SPECIALTY SERVICES

MEMPHIS, US April 2005 - March 2008

MEDICAL OFFICE MANAGER

Managed the daily operation of the Cardiology

clinic

Interviewed, hired and trained new employees

EDUCATION

Coordinated the allocation of nursing service

equipment and supplies within the facility and

established guidelines for efficient, economical use Conducted accounts receivable reports

outstanding balances with 90% rate of Collection

on outstanding charges

Coded Cardiology inpatient concurrent care

charges and Outpatient charges using HCPS/ICD-

9) Coding systems

Managed and performed all Billing and Collections

practices for all insurances and inventory of

supplies and budgets

Created and maintained computerized record

management systems to record and process data

and generate report.

Assisted in the recruitment process, including job postings, screening of resumes, scheduling

interviews, conducting reference checks and

making offers.

Advised managers on organizational policy

matters, such as equal employment opportunity

and sexual harassment and recommended needed

changes.

METHODIST SPECIALTY SERVICES

MEMPHIS, US October 2003 - February 2007

MEDICAL BILLING AND CODING PROGRAM DIRECTOR

Spearhead, hired, and trained new staff for Medical Billing Department

Taught all 12 modules of ICD-9, HCPCS and CPT

Coding procedures through all phases to prepare

students for entry level and CCA certifications

until eligible for CCS with AHIMA

Oversee the daily operation of the Program and

handle student issues

Supervised instructors on classroom policy and

procedures

Ensured the required resources/materials are

available to support master course schedule

Scheduled space utilization for lecture/lab,

budget, appraise instructor performance

Ensured quality of classroom instruction through

instructor observations and student feedback

Monitored textbook ordering to support par levels

for classroom needs

Performed curriculum evaluation pertaining to

field standard, submit recommendation for

revisions as needed

Development of faculty to enhance

performance/contribution through in-service

activity, classroom observation and developmental

exercises

Ensured class starts and end times as scheduled Reviewed and process course end paperwork and attendant administrative functions as required

Processed staff payroll and all scheduled/ad hoc

reporting, inventory and budget control for

department

Evaluation of transcripts for credit memo transfers Prepared students for entry level position into the medical billing/coding field

Conducted advisory boards from the medical field

to help with department.

Strayer University January 2012

MHSA-MASTERS IN HEALTH SERVICE ADMINISTRATION

Anthem College January 2005

B.S. IN HEALTHCARE MANAGEMENT

REFERENCES

References available upon request

Contact this candidate