Customer Service Technician

RONALD DAVIS

Las Vegas, NV *****

803-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking Customer Service Associate skilled in troubleshooting and analysis demonstrated across 1 years in Customer Service roles. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. SKILLS

Warehouse, Delivery, Data Entry,

Computer Literate

WORK HISTORY

07/2018 to 03/2020 Service Technician

Hertz Corporation – LAS VEGAS, NV

Evaluated systems according to predetermined checklist and noted issues. Developed detailed maintenance schedules for Vehicle equipment to maximize equipment lifetimes.

Facilitated maintenance team training procedures to align with company standards. Surpassed corporate goals by reaching 100% customer satisfaction rating. 05/2017 to 06/2018 Car Wiper

Terrible Herbst Corporation – LAS VEGAS, NV

Carried out day-day-day duties accurately and efficiently. Maintained excellent attendance record, consistently arriving to work on time. Worked flexible hours; night, weekend, and holiday shifts. Oversaw daily operations to ensure high levels of productivity. 11/2015 to 11/2016 Customer Service Associate

Lowes Home Improvment – Columbia, SC

Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Demonstrated items to customers and created customer awareness, interest and sales.

EDUCATION

06/1974 High School Diploma

Eau Claire High School - Columbia, SC

Relevant Coursework Completed: General Studies & Band

Contact this candidate