Customer Service Support

BM

BRIANA MACK

**************@******.*** 912-***-**** Baxley, GA 31513

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Patient-oriented Phlebotomist offering several years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions, and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures. Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Specimen Preparation

Infection Control

Paperwork Processing

Data Entry

Venipuncture

Blood collection

Patient Care

Medical terminology knowledge

Therapeutic phlebotomy

Health Education

Venipuncture Expertise

Specimen handling

HIPAA

Customer Service

ID Verification

Customer service excellence

Cash Management

Customer Assistance

Southeast Georgia Health System

Brunswick, Georgia

Phlebotomist

08/2023 - Current

Performed venipuncture and other blood collection procedures according to established standards.

Assisted in the preparation of laboratory specimens for analysis and testing.

Maintained a clean, safe, and organized work environment. Educated patients on proper blood draw techniques. Verified patient information prior to specimen collection. Collected specimens from pediatric, adult, geriatric, and special needs patients.

Followed all safety protocols when handling hazardous materials. Processed samples accurately and efficiently.

Calibrated equipment according to manufacturer specifications. Summary

Skills

Experience

Ensured compliance with federal regulations governing laboratory procedures.

Monitored inventory levels of supplies used in phlebotomy services. Prepared specimens for transport to external laboratories. Documented patient information into electronic medical records system. Adhered to HIPAA guidelines regarding patient privacy. Assisted in the training of new phlebotomists.

Reported any abnormal results or trends to supervisor or laboratory manager.

Responded quickly and effectively to emergency situations. Conducted research related to new methods of sample collection or processing.

Discount Liquor And Smokes Baxley, GA

Cashier

06/2022 - 09/2022

Verified that customers were of legal age to purchase alcohol or tobacco products.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers. Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures. Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers.

Assisted customers over the phone regarding store operations, product information and order placement.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Ensured compliance with all safety regulations within the store environment.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Identified discrepancies between actual count and register balance; made corrections accordingly.

Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Followed company security procedures for handling large sums of money. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Straight Talk Baxley, GA

Customer Service Representative

01/2019 - 05/2020

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Answered inbound calls, chats and emails to facilitate customer service. Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Zaxbys Baxley, GA

Cashier

01/2013 - 08/2016

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Greeted customers and answered any questions they had about the store's products and services.

Processed returns and exchanges of merchandise in accordance with store policies.

Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers.

Assisted customers over the phone regarding store operations, product information and order placement.

Coastal Pines Technical College Waycross, GA

Phlebotomy

01/2023

Appling County High School Baxley, GA

05/2013

Education and Training

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