Customer Service General Manager
Resume:
Rychard A. Hanshaw
MT Holly, New Jersey 08060
********@***.***
Objective: To obtain a career position within your company that allows my experience in management to excel. An opportunity that allows growth and development daily. A company that has an excellent training and development structure.
Employment:
2019 – 2023 RGIS LLC/ WIS INTERNATIONAL / Central New Jersey
District Manager
Recruiting / Developing of Staff Members
Developing Positive Relationships With Clients
Producing Accurate Audits Within Contract Guidelines
Responsible for Weekly Invoicing of Weekly Events
Processing Weekly Team Timesheets and Travel Logs
Reporting Weekly P&L Report to Regional Director
Scheduling Staffing Per Event Contractual Agreement
Lead Management Team to Producing Exceptional Service
2018 – 2019 Victra Wireless / Verizon Authorized Dealer / New Castle Delaware
General Manager / DMIT
Managed and Operated Verizon Fios / Wireless Location
Recruiting and Interviewing Staff for District locations
Managed Verizon Fios destination for State of Delaware
Training / Developing Sales Representatives to Manager
Promoting Positive Customer Service Experience
Responsible for Accurate Daily Reporting (Inventory, Sales, and Conversion)
2016 – 2018 CVS Pharmacy / Whiting, NJ
General Manager
Creating a 5 Star Customer Service Environment
Manage Operations of front store
Recruiting / Training of front store and pharmacy staff
Educating Staff on Proper Character Ethnics in Health Care
Producing a Driven Sales Environment
Hourly / Daily Reporting of Sales / Weekly Inventory Adjustments
2008 – 2016 Digiphoto / Kodak EIS / Jackson, NJ and New York, NY
Area Manager / Six Flags NJ, Hurricane Harbor, Wild Safari and Rockefeller Tree
Manage / Operate Retail Pop Up Store and 11 Site Locations
Recruiting / Developing of 150 Staff Members
Creating a Strong Sales Culture
Producing Excellent Customer Service Environment
Responsible for Daily Sales/ Inventory Results
1996 - 2007 Footlocker Inc. / Tampa, Florida / Miami, Florida
Manager Trainer
Responsible for Recruiting / Developing Associates for Management
Operate / Manage Top Footaction Store in Florida
Location Produced over 5 Million In Sales
Micro Managed 5 Additional Locations within District
Responsible for Maintaining Customer Service Excellence
Performed Daily/Weekly Sales and Inventory Results
Consistently Provide a Safe and Secure Environment for Store Patrons
7 Time Sales Leadership
Education:
1989-1996 Florida A&M University
Business Economics
2023 – 2023 Rutgers University
Human Resources Professional with Payroll Practice and Management
References: Available upon request
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