Human Resources Employee Experience

Erika Gonzales

323-***-**** **********@***.***

People focused; human resources partner with an expertise in conflict resolution and navigating through complex situations. Strong ability to connect with various groups and effectively provide a positive employee experience. Collaborative team builder dedicated to enhancing employee engagement through customized programs, timely communication and maintaining an environment of trust.. EDUCATION

Bachelor of Science ~ Business Administration – Management & Human Resources California State Polytechnic University, Pomona Wicklander-Zulawski Certification – Workplace Investigative / Interviewing Strategies QUALIFICATIONS

Coaching & Development Employee Experience Specialist Employment law & Compliance

Inquisitive Problem Resolution Innovative Employee Training

Spanish Speaking

PROFESSIONAL EXPERIENCE

Talent & Culture Specialist

FORME Life – Remote 3/2022 to 12/2022

Duties: Successfully navigated through complex situations by conducting in depth investigations to positively address employee concerns. Acted as a bridge between management and employees in order to provide an open-door culture. Provided transparency through engaging employees and maintaining relationships. Additional duties included onboarding, offboarding, exit interviews, full cycle recruiting, benefit administration, FMLA/CFRA, employee data management, recognition, company communication, policy writing, and any other projects needed by the VP and Director of People & Culture. Ensured confidentiality and promoted a cohesive culture.

PSR – Reveleer - May 2021 to March 2022 Medical record retrieval as mandated by HIPPA / Federal regulations Personal Sabbatical ~ February 2013-April 2021

Contract Recruiter, Trainer & Human Resources Partner RVG Retail, LLC & A’GACI, LLC (Women’s Apparel Retailers) Remote February 2012-February 2013 Duties: Full cycle recruiting and hiring which includes sourcing, cold calling, networking using social media & other creative tools, job postings, interviewing, selection and brand development. Created training materials and trained management staff in areas of improvement, performance management, coaching and disciplinary actions. Developed & implement policies and procedures as needed by the organizations. Provided any HR/Recruiting service needed. Worked with startup brands like Kinsley Shops and established companies like A’GACI Senior Manager, Employee Services<Manager, Employee Services<Employee Services Representative Metropark USA, Inc (Women & Men’s Specialty Retailer) November 2006-June 2011 Duties: Head of the Human Resources Department, Corporate and Field, for a 71-store retail chain across 19 U.S. states. Visible achievements include developing high caliber teams by promoting a culture of trust. Conducted investigations, mediated conflicts, resulting in increased retention and a positive employee experience. Provided guidance and support to managers on employee performance management, including coaching and disciplinary actions. Exhibited strong command of employment laws, recruiting, hiring, retention, conflict resolution/employee relations, performance management, loss prevention, change management, compensation structure development, benefits administration, wellness & policy development. Created and implemented comprehensive programs in all aspects of training & development. Proven ability to work with all levels of an organization to integrate processes focusing on reorganization & downsizing efforts, without compromising productivity. Executive Team Leader-Human Resources

Target Corporation ~ February 2005-November 2006

Duties: Ensured timely resolution to employee's issues and concerns. Effectively investigated and managed employee relation issues. Coached managers and assisted in corrective action. Enforced performance management procedures to safeguard productivity and culture. Resolved employee relation and loss prevention issues through in-depth interviewing and interrogations. Collaborated in succession planning for Executives and recommended development plans. Trained Executives and team members in all areas of compliance and new company initiatives. . Analyzed turnover, developed and implemented preventive action to minimize future turnover. Lead recognition programs. Lead the staffing and selection process by proactively planning for future needs. Administered all company benefits, participated in the roll over to a consumer plan. Maintained employee records and assisted in the implementation of a new company HRIS, PeopleSoft

Human Resources Manager<Human Resources Representative<Human Resources Assistant Murray’s Iron Works, Inc (Manufacturing- Custom Lighting, Furniture & Architectural Work) 8/1999-2/2005 Duties: Accountable for all HR functions in the following states California, Texas & Illinois. Conducted investigations, resolved employee concerns and coached and or issued corrective action when needed. Additional duties included Workers Compensation, commercial & general liability insurance, employee benefits, recruiting, hiring, separation procedures, unemployment claims, OSHA, AQMD & COBRA. Involved in risk management policies and procedures. Developed and integrated a compensation structure. Ensured compliance with company, local, state & federal laws and requirements. Ensured communication with and within leadership team by effectively translating Spanish into English. Sunset Paper Products, Inc ~ April 1997-March 1999 – Inventory Control & Purchasing

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