Customer Service Multi Unit
Resume:
Richard Brackett
Professional looking for HR career
Cullman, AL 35058
*************@*****.***
My name is Richard Brackett but everyone calls me Ricky. Thank you for taking the time to read over my resume. I have over 20 years of management experience and now I can add my recent HRCI HR Professional Certification to that. I am a highly motivated professional that is dedicated, eager to grow and learn, and have a high level of integrity. I have extensive knowledge in HR fundamentals i.e. recruiting,background checks, payroll, workers comp, benefits, employee conflicts and employee engagement. I would love the opportunity to showcase my talents and skills with your company and us take the next step up together. Thank you for your consideration and I hope to talk to you soon. Authorized to work in the US for any employer
Work Experience
General Manager
Dunham’s Sports - Fort Payne, AL
August 2023 to Present
In charge of all aspects of running a multi million dollar a year retail operation. Lead a winning team that has improved store conditions, improved sales year over year by 5%, inventory and shrink control. Customer service has improved by increasing survey results.
Digital On Site Coordinator
MS Companies/Topre America - Cullman, AL
October 2022 to June 2023
In charge of overseeing all HR related needs of over 100 associates. On a daily basis I handle new hire paperwork and orientation, administer drug screens, use Salesforce to create and update employee files, recruit new associates. I also handle payroll, payroll issues and corrections, worker’s compensation incidents and manage up to 10 hiring requisitions. I also hire associates for other MS Companies clients as well.
Multi Unit Centralized Recruiter/Store Team Leader Big Lots - Cullman, AL
April 2016 to October 2022
The centralized recruiter is a multi unit position that interviews and hires multiple levels of associates for stores throughout the Region while maintaining and running a store. The centralized recruiter must stay organized and diligent with hiring needs from stores throughout the East coast while maintaining communication with Store managers, District managers, and Regional HR representatives. The Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Perishable Specialist
Winn Dixie - Birmingham, AL
April 2013 to April 2016
Department specialists are responsible for setting regional goals such as sales estimates and revenue projections, ensuring that marketing efforts are consistent across each store, managing a regional budget and ensuring that each store operates within the budget, among other duties. Education
Associate in Science (AS) in Business Management and Computer Science Troy University - Troy, AL
January 2013 to January 2015
Skills
• Retail Management (10+ years)
• Inventory Management (10+ years)
• Merchandising (10+ years)
• Proficient In Microsoft Office (10+ years)
• Hiring (10+ years)
• Profit & loss
• Store management
• Planograms
• Pricing
• Loss prevention
• Recruiting
• Computer science
• Management
• Forecasting
• Sales Management
• Business Management
• Payroll
• Budgeting
• Human Resources
• Project Management
• Communication skills
• Customer service
• Negotiation
• Math
• Time management
• English
• External recruiting
• Internal recruiting
• Talent acquisition
• Taleo
• Workers' compensation
• HR sourcing
• Kronos
• Interviewing
• Performance Management
• Employee Orientation
• PeopleSoft
• Salesforce
• Conflict Management
Certifications and Licenses
Food Handlers Card
2018
HR Professional Certification
April 2023 to April 2026
Recently achieved my HRCI HR Professional Certification Assessments
Analyzing data — Familiar
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Management & leadership skills: Impact & influence — Highly Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient June 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient July 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
General manager (hospitality) — Expert
August 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Expert
Workplace safety — Familiar
August 2022
Using safe practices at work
Full results: Familiar
Business math — Proficient
August 2022
Using basic math to solve problems in a business context Full results: Proficient
Working with MS Word documents — Familiar
August 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Basic maintenance and repair — Proficient
October 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient July 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
Customer service — Expert
October 2022
Identifying and resolving common customer issues
Full results: Expert
Inside sales — Proficient
October 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient June 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
HR: Compensation & benefits — Proficient
December 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bookkeeping — Proficient
August 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Technical support — Familiar
January 2023
Performing software, hardware, and network operations Full results: Familiar
Recruiting — Familiar
October 2022
Managing the candidate sourcing and selection process Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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