Front Desk Office
Resume:
Annika Rhone
Ruston, LA *****
****************@***********.***
Knowledgeable profession with a history of successful experience seeks a challenging position with a progressive organization which rewards initiative. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent/ Night Auditor
Holiday Inn Express-Ruston, LA
2014 to Present
Performs pre-registration and registration duties for incoming guests, check guests in and out, make room reservations and track and report room statuses and rates. Complete diverse tasks in order to maintain an efficient front desk area of the hotel. Balancing cash accounts and ensuring that all checkout payments balance, creating a report per the accounting specifications. Handle complaints and request of the guest, contact the personnel who would satisfy the request or complaint. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Human Resource Clerk/Production Leader
Foster Farms-Farmerville, LA
May 2016 to September 2022
Supported human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. Substantiates applicants skills by administering and scoring tests. Schedules examinations by coordinating appointments. Set and achieved daily production goals, including pricing of merchandise, of donations, and visual merchandising ensuring the constant availability of quality items for sale within a clean, well-organized shop that is appealing to customers. Assistant Service Manager
H.E.B-Houston, TX
2007 to 2013
Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. Maintains a presence in the store by providing excellent customer service. Ensures a clean, well-stocked store for customers. At the direction of the Store Manager, supervise trains and develops store team members on H.E.B. Operating practices and procedures. Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Help the Store Manager in ordering merchandise and record keeping include payroll, scheduling and cash register deposits/receipts. Handled loss prevention with the Store Manager. Membership Retention Specialist
ACS-Houston, TX
2004 to 2007
Gather information from the caller to properly resolve the situation. Communicate appropriate options for resolutions. Investigate and attempt to resolve complaints. Informs customers about services available. Uses a computerized system to gather information, research, resolve inquires and log customers into the data base.
Lead Enrollment Tech
Consumer Credit Counseling-Houston, TX
2000 to 2003
Evaluate the consumer's financial situation. Assist and create a budget and spending plan. Work with the consumers, so the consumer can manage their finances. Counseled and educate the consumer on how to eliminate finance charges and lower monthly payments. Took incoming calls, routing calls to the appropriate department. Filing and logging paperwork daily. Verified information on clients. Fax and received fax. Scheduled and cancelled appointments. Enrolled the consumer into Debt Management Programs that fit their situation.
Quality Inspector
U.N.R-Houston, TX
1997 to 2000
Examine the production and finishing process. Examine stainless steel samples using various treatments and polishing techniques. Conducted a review of finishing and surface polishing. Determine the relationship between expert opinion and physical properties. Education
Associate in Medical Billing
Health and Safety Institute - Houston, TX
March 2001 to June 2002
Associate in Business Management
Robinson Business College - Monroe, LA
February 1993 to November 1995
Diploma in Education I
Ruston High School - Ruston, LA
1992
Skills
• Guest Service
• Front Desk
• Cash Handling
• Customer Service Skills
• Communications
• Receptionist
• Sales
• fast learner
• training
• Management
• Medical Billing
• Loss Prevention
• Office Administration
• Cleaning Experience
• Fair Housing regulations
• Quality Inspection
• Payroll
• Human Resources
• Retail management
• Laundry
• Hotel experience
• English
• Store Management Experience
• Accounts Receivable
• Office Management
• Merchandising
• Warehouse experience
• Customer service
• Property management
• Auditing
• Store management
• Office experience
• Property leasing
• Medical coding
• Hotel management
• Hospitality
• Medical records
• Basic math
• Typing
• Resident's rights
• Event Planning
• Quality Assurance
• Auto Service Management
• Recruiting
• Leadership
• Restaurant experience
• Documentation review
• Organizational skills
• Medical terminology
• Administrative experience
• Computer skills
• Data entry
• Microsoft Office
• Order entry
• Cooking
• Sanitation
• Employee orientation
• Employment & labor law
• Time management
• Leadership
• Interviewing
• Customer service
• Training & development
• Store management
• Computer skills
• Hospitality
• Hotel experience
• Property management
• Assembly
• Merchandising
• Communication skills
• Data entry
• 10 key typing
• Analysis skills
• Communication skills
• Budgeting
• Human Resources Management
Certifications and Licenses
Food Handler Certification
Senior Professional in Human Resources
First Aid Certification
Certified Professional Coder
Certified Behavioral Health Technician
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