Strong computer skills.

COUMBA SANDIANE DIOP

Clareview Rd, NW, Edmonton

Email: *******.********@*****.***

Tel: 780-***-****

LinkedIn: Coumba Sandiane Diop

PROFILE SUMMARY

Dedicated and detail-oriented professional seeking a Merchandising Associate position to leverage my extensive experience in finance, administrative support, and team management to provide exceptional service and support to customers.

PROFESSIONAL COMPETENCES

• Strong interpersonal and communication skills

• Exceptional problem-solving abilities

• Proven ability to manage and resolve customer inquiries efficiently

• Excellent organizational and multitasking capabilities

• Proficient in handling customer complaints and providing effective solutions

• Ability to work collaboratively in a team environment and approachable.

• Adept at adapting to dynamic work environments and handling unexpected challenges.

• Skilled in leveraging technology to streamline processes and improve efficiency.

• Self-motivated and reliable.

• Proven track record in achieving and exceeding performance targets.

• Bilingual (English and French).

SKILLS & ABILITIES

• Adept at providing exceptional service, addressing customer needs, and ensuring high levels of satisfaction.

• Excellent verbal and written communication skills.

• Strong analytical skills to identify issues and implement effective solutions.

• Strong computer skills.

• Proficient in using Microsoft Office Suite, with a proven ability to quickly learn new software programs.

• Ability to prioritize tasks effectively to meet deadlines.

• Proven ability to work collaboratively with colleagues to achieve common goals.

• Strong attention to detail, ensuring accuracy and quality in all tasks performed.

• Maintain positive working relationship with co-workers.

• Ability to remain calm and focused under pressure, ensuring effective decision-making and problem-solving. WORK HISTORY

Receptionist Lama Agency, Edmonton, AB Aug 2024

• Greeted customers and directed them to the appropriate person or department.

• Answered, screened, and forwarded telephone calls, emails and text messages.

• Entered accounting data into Sage.

• Responded to emails from commercials institutions.

• Scanned and filed documents.

• Resolved customers concerns.

• Maintained a high level of confidentiality at all times.

• Ensured that the reception area was kept tidy.

Accountant Sablux Holding, Dakar, Senegal Dec 2019 – Apr 2024

Managed accounting records, conducted financial audits, and performed bank reconciliations.

Prepared and submitted tax and social security declarations, including DAS, and negotiated with tax authorities.

Developed consolidated financial statements and led the transition of accounting entries from IS to Sage Saari i7.

Drafted reports for the Board of Directors, conducted stock inventories and managed team operations. Store Associate Soreetul, Dakar, Senegal Aug 2018 – Oct 2018

Welcomed customers and provide a high-quality customer service.

Managed guest queries in a friendly, timely, and efficient manner.

Organized, straighten and clean shelves and products.

Maintained store cleanliness.

Assisted in receiving and stocking merchandise.

VOLUNTEER

Volunteer at La Coalition des Femmes de l’Alberta Edmonton, AB Aug 2024 Volunteer Youth Coordinator Youth Yakaar, Dakar, Senegal Sep 2018 AWARD & ACHIEVEMENT

Excellence Award for Best Finance Agent 2022

Nominee for Best Finance Agent Excellence Award 2020 EDUCATION & TRAINING

Zendesk Customer Service Professional Certificate Zendesk Training Aug 2024 Freedom of Information and Protection of Privacy (FOIP) Edmonton, AB Jul 2024 Time Management BEM, Dakar, Senegal 2023

High School Diploma Lycee Thierno Seydou Nourou Tall, Dakar, Senegal 2014 References will be provided upon request

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