Customer Service Shift Lead
Resume:
Maria Butnaru
Chicago, IL *****
**********@************.*******.***
Authorized to work in the US for any employer
Work Experience
Shift Lead/Bartender
Top Golf - Naperville, IL
March 2020 to July 2024
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Poured and prepared mixed drinks for our customers, also created new libations drawing in clientele.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Prepared garnishes by evenly slicing and pitting fruits.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Supervising team's workflow and ensure the team completes all necessary tasks.
• Defining goals and communicate them to the team.
• Monitoring the team’s progress and identify areas for improvement.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Host Bartender
Prysm Night Club - Chicago, IL
January 2018 to December 2019
• Upsold daily specials and beverage promotions to exceed daily sales goals
• Developed new signature cocktails to support bar marketing brand and increase profits
• Upsold menu items to customers, driving up per sale revenues and maximizing profits
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Maintained accurate cash drawer
Main Bartender
Snickers Bar&Grill - Chicago, IL
March 2017 to June 2019
I provided excellent customer service by taking orders and preparing them efficiently. Also delivered genuine hospitality by serving customers responsibly, creating a lively and fun atmosphere.
Handled card and cash transactions ensuring that all funds in the cash drawer are accounted for by the end of the shift. identifying belligerent and/or intoxicated customers and work with the management/ security staff when needed to maintain a safe environment. Keeping the bar area clean, sanitized and stocked. Head Bartender
Bel Ami Cafe&Lounge - Chicago, IL
October 2016 to March 2017
• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy
• Kept bar presentable and well-stocked to meet all customer needs
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
• Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
Sales Representative & PR
Cricova Global Wine & Champagne Enterprises - Chicago, IL July 2016 to March 2017
• Utilized various sales techniques to develop relationships with customers and drive sales
• Set up appointments with potential and current customers to discuss new products and services
• Demonstrated products and specific features at customer locations and special events
• Developed and implemented sales strategies to increase revenue
• Identified prospect needs and developed appropriate responses along with information on suitable products and services
• Generated and followed up on lead lists resulting from specific marketing campaigns
• Initiated sales strategies by recruiting new clients through approved methods Entrepreneur
Saint Tropez Cafe&Lounge - Constanta, Romania
April 2013 to June 2016
• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Determined business plan, mission statement and vision
• Improved productivity while reducing staffing and operational costs
• Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked
• Developed and maintained relationships with regular customers and suppliers
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Front Desk
Chicago Fireplace & Chimney Co
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low.
• Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
• Resolved customer issues quickly and notified management immediately when problems escalated.
• Received packages and mail at front desk and dispersed to correct employees. Education
Bachelor of Science in management
OVIDIUS UNIVERSITY
March 2018 to Present
Skills
• Multilingual (Romanian, Spanish, English, Italian, Finnish)
• Sales strategies
• Performance improvement
• Excellent people skills
• Competitive and strategic planning
• Cash register operations
• Team Player
• Stocking and replenishing
• Planning and execution
• Beverage preparation and safety
• Communication skills
• Exceptional customer service
• Public relations
• Superior verbal and written communication skills
• Sales
• Time management
• Food safety
• Aloha POS
• Serving
• POS
• Customer service
• Bartending
• Retail maths
• Food industry
• Cashiering
• Food service
• Catering
• Restaurant experience
• Maths
• Banquet experience
• Food handling
• Hospitality
• Cash handling
• Micros POS
• Busser
Certifications and Licenses
Food Handler Certification
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