Front Desk Office

**** ********** ***** *********, ******* ***** 404-***-**** **********@*****.***

SHARI MCWILLIAMS

Objective To use my experience as a front desk administrator and 36 years in customer service to obtain employment in an office environment.

EXPERIENCE

March 2019-Present—Pace-O-Matic

Hospitality Coordinator

-Planned and coordinated company-wide events, coordinated catering for executive team every day, assisted marketing department, answered phone and greeted guests at front desk, restocked kitchens, restocked and ordered office supplies, provided new hires with office equipment, assisted the HR department as needed, helped to make hotel reservations for executive team, assisted all departments as needed. November 2015-March 2019 Tapestry Public Charter School Atlanta, GA Front Office Assistant

Worked in the front office assisting the principal and registrar, handled incoming new special needs students, answered phones, assisted teachers with various jobs, attended to the needs of the principal on different projects, helped to register students, kept asset logs and tended to chromebooks for all 158 students, assisted parents with any issues, questions, or needs, keep a regular daily count of students on hot lunch list and input reports to the GA DOE for the nutrition program.

PCR Transcription

November 2011-November 2012/May 2014-December 2014 Transcribed verbatim conversations between client and insurance claimants. These included auto accident claims, homeowner claims, school board claims, etc. May 2011-February 2016 Northside Hospital Atlanta, GA Secretary/Scheduler – Front Office Administrator

Served as front desk receptionist checking in patients, registering patients for various procedures, scheduling appointments, sending mammogram films to requesting departments, answering phones, routing calls to the proper departments, answering patients’ questions regarding their procedures, attending to all secretarial and clerical needs. Worked alone on Saturdays checking in and registering mammogram patients, obtaining insurance information, getting precertification for various cardiology procedures, and verifying insurance.

2009-2011 Piedmont Colorectal Associates Atlanta, GA Scheduler/Medical Transcriptionist/Receptionist

Scheduled patient office visits by phone and face-to-face, received patients at front desk, took insurance information, received payments from patients. Using Dictaphone machine transcribed and edited office notes for four colorectal surgeons. Transcribed meeting and agenda notes for doctors’ presentations, confirmed surgery dates with patients, answered phones, routed calls to the proper modalities.

2008-2009 Transcend Services, Inc. Atlanta, GA

Medical Transcriptionist

Responsible for transcribing and editing all dictations by doctors and physicians assistants. These included consultations, emergency room reports, operative reports, letters, echocardiograms, sleep studies, progress notes, history and physicals, and speech language pathology reports. 1987-2001 Delta Air Lines Atlanta, GA

Flight Attendant

Responsible for seeing to all needs of passengers on and off of aircrafts. Tended to medical situations, assisted passengers in all aspects of flight, assisted on-ground medical personnel during medical emergencies while at the gate, assisted agents in gate area with passengers, assisted flight crew during emergency mechanical incidents, tended to passenger care during weather delays, assisted passengers in airport concourses. Spent three weeks in the Delta Flight Attendant Scheduling Office assisting with scheduling and routing calls to the proper scheduling supervisors. Education 1987 Louisiana State University-Bachelor of Arts Baton Rouge, LA 2008 Brown College of Court Reporting and Medical Atlanta, GA Transcription

References

Tony Brzezicki-Supervisor-Pace-O-Matic

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Dani Fain-Department of Veterans Affairs

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Erin McElhannon-Hospitality Coordinator-Pace-O-Matic ****.**********@**********.***

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