Consulting HR Generalist
Resume:
Parthivi Vaishnav
Roseville, CA *****
********.*@*****.***
Objective:
Dedicated and customer-focused professional with over [5+] years of experience in delivering exceptional service and support. Seeking the Customer Service Specialist position with persuasive communication skills, problem-solving abilities, and a commitment to enhancing community satisfaction.
Professional Experience:
Customer Service Representative/ Payroll Assistant
Coexsys, Sacramento, CA.
February 2019 – Present.
●Responding to customer queries in a prompt and accurate way, via phone, email, or chat, Provided administrative support including answering phones, scheduling appointments, and managing correspondence.
●Identifying customer needs and helping them use specific features, Assisted with data entry and maintained accurate records in customer management systems.
●Analyzing and reporting product malfunctions or service issues, Prepared reports and managed confidential information with discretion.
●Monitoring customer complaints on social media and reaching out to provide assistance.
●Gathering customer feedback to share with product, sales, and marketing teams.
●Assisting in training junior Customer Support Representatives.
●Facilitated communication between departments and external stakeholders.
●Document and track customer interactions in CRM software, ensuring accurate records and timely follow-up.
●Proofread work and that of others to ensure the accuracy of documents.
●Compose letters independently or with oral instruction to communicate information.
●Data Entry and Record Maintenance:
•Input and update employee information (e.g., salary, tax details, benefits) into payroll systems.
•Maintain accurate payroll records, ensuring they are up-to-date.
●Processing Payroll:
•Calculate wages, deductions, bonuses, overtime, and other pay-related adjustments.
•Assist in processing payroll for hourly, salaried, and contract employees.
●Compliance:
•Ensure payroll processing complies with labor laws, tax regulations, and company policies.
•Prepare and submit tax filings and other government-mandated reports.
●Handling Employee Inquiries:
•Respond to employee queries regarding payroll, deductions, leave balances, and payslips.
•Assist in resolving payroll discrepancies or issues.
●Generating Reports:
•Prepare payroll reports for management, finance, and auditing purposes.
•Assist in creating detailed reports on salaries, wages, taxes, and benefits.
●Managing Benefits and Deductions:
•Track and apply deductions such as health insurance, retirement contributions, and other benefit programs.
•Assist with the administration of employee benefits.
●Timesheet Management:
•Collect and verify timesheets and attendance records for accuracy.
•Ensure overtime and leave are properly recorded and paid.
●Confidentiality:
•Maintain strict confidentiality of sensitive payroll and employee information.
•Follow best practices for data security and privacy.
●Assisting with Payroll Audits:
•Provide data and support during internal or external payroll audits.
•Assist in resolving audit findings and implementing corrective actions.
●Supporting Payroll Team:
•Collaborate with the payroll team and other departments such as HR and Finance.
•Assist with payroll system upgrades or changes.
●Gathered, compile, generate, and distribute information to appropriate parties.
●Makes computations using several arithmetical processes for the purpose of verifying totals on reports, requisitions, etc.
●Maintain office supplies inventory to ensure the availability of required items.
●Answer phones for screening calls, transferring calls, responding to inquiries, and/or taking messages.
●Maintain various records, schedules, files (payroll, confidential), etc. to document and/or provide reliable information.
●Operated a variety of standard office equipment (e.g., computers, typewriters, etc.) For performing job functions.
●Processed documents and materials (e.g., schedules, agendas, mail, etc.) For disseminating information to appropriate parties
●Made independent decisions about office workflow gating work to maximize the efficiency of the workforce meeting operational requirements.
●Coordinate and schedule meetings (may attend as recording secretary), conferences, and appointments to support staff in completing their work activities.
●Provide information regarding budget and financial matters.
●Prepare written materials (e.g., letters, brochures, newsletters, forms, advertisements, legal notices, brochure agreements, etc.) to convey information about county office activities and/or procedures.
●Represent the administrator at meetings to gather and disseminate information.
●Keeps abreast of legislation and regulations to ensure compliance with financial, legal, and/or administrative requirements.
Knowledge of:
●Modern office equipment and procedures including use of a variety of software applications.
● Customer service principles and public relations techniques.
●English usage, spelling, grammar and punctuation.
●Business letter writing and report preparation.
● Basic accounting principles; financial record keeping and reporting.
●Ability to learn pertinent local State and Federal laws, codes, ordinances, functions, policies, rules and regulations.
● Independently performed administrative and customer service duties in support of the assigned department or program.
●On a continuous basis, know and understand all aspects of the job intermittently analyze work papers, reports and special projects, identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
Intern – Customer Support:
●Assisted senior customer service representatives with daily tasks and customer interactions.
●Conducted surveys and gathered feedback to help improve customer service processes.
●Performed clerical tasks including filing, data entry, and preparing documentation.
Skills:
●Customer Service: Proven ability to provide exceptional service and address customer needs effectively.
●Customer Service: Conflict resolution, active listening, empathy, relationship building.
●Communication: Excellent verbal and written communication skills, with experience managing diverse customer inquiries.
●Problem-Solving: Strong analytical skills with a focus on resolving issues and improving service processes.
●Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems, and data management tools.
●Organizational Skills: Ability to multitask, prioritize work, and maintain accuracy under pressure.
Additional Information:
Valid California Driving License.
Education and Certification:
●Master in Advance Marketing and Business, 1998, M.S. University, Baroda India
●Bachelor’s in Financial accounting and Statistics, 1996, M.S. University, Baroda, India.
●Diploma in Business Management, 1997, Bhartiya Vidya Bhavans, New Delhi, India.
●Diploma in Information Systems Management (DISM), 1997, Aptech Computer Institute, Baroda, India.
●MS Office 365 Certified, December 2023.
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