Customer Service Executive Assistant
Resume:
SHATIMA
BAKER
********@*****.***
Staten Island, NY 10303
SKILLS
Microsoft word
Stress tolerance
Organizational skills
Upselling techniques
Exceptional customer service
POS system
EDUCATION
Medgar Evers- college
Katherine Gibbs- associate degree, Business Administration
Famous bartending school
PROFESSIONAL SUMMARY
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills. Able to work efficiently n fast-paced environments and handle multiple tasks simultaneously.
EXPERIENCE
New York City Department of Correction - Correction officer (Court liaison)
Brooklyn, 08/2004 – 08/2024
Executive assistant to the acting executive officer
Organizing weekly meetings/Calls, Organizing day to day calendar appointments
Assisting with the weekly schedule of staff, keeping a proper count of daily court production of persons in custody, Disposition of court discharges, new admission tracking report
Distribution of all equipment and ensure that all is operable, use interpersonal communication skills to determine potential persons in custody issues.
Secured areas and monitored inmate activity to ensure care, custody, and control.
Supervise inmates while they engage with civilian staff, Knowledgeable of the Facility Information System, Utilized SRG database,
Complete documentation and maintain logbook to provide accurate information across tours, Data entry of incoming persons in custody,
Establish and maintain professional and productive relationships with law enforcement, court employees, judges, and correctional staff etc.,
Perform inspection of persons in custody living quarters and random searches of individual cells, common areas, and offenders looking for contraband.
Training and staff development, HR policy manual development, provide weekly scheduling for staff, created a streamlined performance review process, resulting in consistency and accuracy throughout the company, leave of absence process management, Job posting campaigns, Onboarding new recruit's processing.
Red salt room – Bartender/ hostess
Garden city, 12/2001 - 02/2004
Greet customers and seat them, making sure customer's have a great time, from taking orders to delivering food and drinks to ensuring every need is met, Open and closes the bar in a timely and responsible manner.
gained regular customers by serving beer, wine, and other beverages in a prompt and friendly way,
Prepared bills and processed payments, maintained knowledge of every menu item, Scheduling, Ability to work in a stressful environment.
Abided by all state regulations, particularly regarding minors and intoxicated infants.
Lindy’s Restaurant – server/ hostess
New York New York, 12/2000 - 012/2001
Trained in computer systems.
Well-rounded in wine & spirits and bar terminology
Maintained a positive attitude and excellent work ethic while interacting with clients.
St. Mary's Hospital - Medical Assistant/Office Assistant
06/1998 - 11/2000
Scheduling new and follow up Appointments, assisted with maintain medical equipment, providing sanitation, ordering, and conservation of hospital equipment.
Managed the front the desk tasks of clinics and hospital, such as answering phone calls, and retrieving medical histories, arrange staff meetings, Problem solved when staff became overwhelmed.
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