Customer Service Representative
Resume:
ANAS RASHEED ABUYOUNES
@
O
****.********@*******.***,
Doha - Qatar
June 2021 -
December
2022
February
2021
Nov 2019 -
Dec 2019
2016
2012
OBJECTIVE
Tech-savvy Dev Operations Engineer with solid background in software engineering paired with in-depth knowledge of SQL and databases. Polished in deploying updates and fixes, building successful tools to reduce error occurrences and conducting root cause analysis. Familiar with Ruby and Python. EXPERIENCE
Hamad Medical Corporation.
Customer Service Representative.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
Computer maintenance, printer installation and maintenance, and knowledge of Windows 10.
Provide necessary information’s regarding the facility’s services and doctors’ availability.
Configure and maintain Device equipment such as PC, Printer and MFP Printer, barcode printer, Network devices and Scanner, assisted customers with more difficult technical issues
Primary Health Care Corporation.
Customer Services Representative .
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities. Play a central and pivotal role by managing the floor space at each check point and communicate through walkie talkie key messages announcements to rest of the main stakeholders including CS Manager and Venue Manager Etc. Vistas Global .
Customer Service at QIB Bank.
Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
Provided personalized financial advice to clients, helping them make informed decisions about their finances.
Answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries,conversion.
EDUCATION
Al-Zaytoonah Private University of Jordan
Bachelor’s Degree in Software Engineering.
Qatar
General Secondary Examination in
SKILLS
Software Troubleshooting & Problem Solving Phone & Email. Excellent in Teamwork, Communication, Code Review, Pair Programming. Strong skills in Algorithms, Data Structures, System Design, Debugging, Code Optimization Provided quality assurance testing for pre-release software through alpha and beta cycle development channels. Experienced in Penetration Testing, Encryption, Secure Coding Practices, Vulnerability Assessment. Served as technical expert on products at press events and conferences. Proficient in Windows, Linux, macOS, Unix.
Web Development.
Project Management.
Software Architecture Design.
Quality Assurance Diagnostics.
PROJECTS
Graduation Project
A business commercial market using the language PHP & DREAMWAVER Program. COURSE'S
Course in Oracle ADF with Glud Soft Company from Jordan. Course in Java with Glud Soft Company from Jordan. Course in Data Base with Glud Soft Company from Jordan. TRAINING
Basics of computer
CompTIA A+
Maintenance.
Printr.
LANGUAGES
Arabic
English
PERSONAL DETAILS
Date of Birth : 22/08/1995
Nationality : Jordanian
Place : Have Got a Valid Residence in Qatar.
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