Customer Service Representative
Resume:
Windy Newton
Covington, KY *****
********-****-****-****-************@***********.***
Work Experience
Cashier and Customer Service
**** ******** ***-*********, **
February 2020 to August 2024
Dependable, people person
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
• Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales
• Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences
• Suggested additional products or services to enhance the customer's shopping experience, resulting in increased sales revenue by XX%
• Demonstrated excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability
• Trained new cashiers on proper procedures for handling cash transactions and providing exceptional customer service
• Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities
• Handled returns and exchanges efficiently while adhering to company policies regarding refunds or store credits
• Demonstrated proficiency in operating various types of POS systems including scanning barcodes, processing credit card payments, applying discounts or coupons
• Resolved conflicts between customers by remaining calm, empathetic, and finding mutually beneficial solutions
CSR - Customer Service Representative
UDF-Bellevue, KY
April 2017 to May 2021
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Developed strong relationships with key clients through regular communication and personalized support
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Home Help Aid
Home Instead Senior Care-Cincinnati, OH
March 2014 to May 2017
• Provided personal care services to patients in their homes, including assistance with bathing, grooming, and dressing
• Administered medication according to prescribed schedules and documented patient responses
• Assisted patients with mobility needs, such as transferring from bed to wheelchair or using assistive devices
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Prepared nutritious meals and assisted with feeding as needed
• Supported patients in maintaining their independence and dignity while promoting a positive outlook on life
• Provided companionship and emotional support to patients, engaging in conversation and recreational activities
• Documented patient care activities accurately and timely in accordance with established protocols Assistant Manager
Shell Circle K-Dayton, KY
2007 to 2017
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Education
Some colleg in Criminal Justice
NKU - Highland Hts, OH
August 2001 to May 2006
Skills
• Conflict Management
• Pricing
• Cashiering
• Organizational Skills
• POS
• Cash Handling
• Merchandising
• Sales
• Communication Skills
• Planograms
Contact this candidate