General Manager

ALOK KUMAR

Toronto, ON • 647-***-**** • ********@*******.***

Career Profile

Seasoned Hospitality Management Professional with 30+ years of management and operations experience across sectors such as Defense, Remote Camps, Business and Industry, Education, Healthcare, Event Management, QSR, and Airlines. Expert in developing organizational vision, fostering teams, aligning business objectives and transforming operations. Renowned for autonomy, goal orientation, team building, and collaborative management. Skills and Expertise: Business transformation, delivery management, stakeholder management, organisational design, change management, food and beverage operations, regulatory compliance in food safety, health, and safety standards.

Employment History

Compass Group Canada ON, SK, AB, YT and MB, Canada Operations Manager, Food and Beverage, Retail Nov 2020 – Jun 2024 General Manager Oct 2016 - Nov 2018

Project Manager Mar 2015 - Oct 2016

Taking on various roles with Compass Group, a facility management and support services organisation, I managed and oversaw the entirety of food, beverage and retail operation of several large scale remote and military camps all over Canada, including CNRL, Suncor, Syncrude, Mosaic Potash Mines and Silvertip Mines. Strategy, Operations and Finance

● Oversaw all clientele operations, which includes daily lodging, retail and food and beverage for up to 7,500 people per camp.

● Managed budgets of up to $10 million for all food and beverage operations per camp; included purchase, inventory, delivery and sales.

● Ensured high standards of regulatory compliance for all food, health and safety related policies.

● Oversaw the building and development of big branded food outlets like Subway, Tim Hortons, Starbucks, Pizza 73, Thai Express and other concession stands. Leadership and People Management

● Managed up to 5 direct managerial reports per camp, overseeing a total workforce of 200+ employees.

● Engaged, trained and developed client facing and client services teams.

● Executed ethically on any performance management and disciplinary-related matters.

● Developed and implemented effective labour planning strategies to optimise labour costs. SSP North America Ontario, Canada

Operations Manager, Lester Pearson Toronto and Billy Bishop Mar 2019 - Nov 2020

● Oversaw Ontario’s largest international airport, Lester Pearson Toronto, overseeing airport food and beverage operations of multiple restaurants.

● Oversaw the first year of operations for Billy Bishop with SSP, exceeding expected revenue by $5 million dollars, achieving $7 million on a $2 million goal.

● Managed 3 direct reports, overseeing a total workforce of 65+ employees at Billy Bishop. ALOK KUMAR

Toronto, ON • 647-***-**** • ********@*******.***

Education

● Diploma in Hotel Management, Catering Technology and Applied Nutrition IHMCTAN, Mumbai, India

● Post Graduate Diploma in Advanced Hotel Management IHMCTAN, Mumbai, India Certifications and Training

● Advanced Food Safety Certification Canada

● Restaurant Management Certification Tim Horton University Canada

● Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt University of Ontario

● DISC Training Canada

● CSTS/OSSA Certification Alberta

● LLQP (Life Insurance Certification) Financial Services Commission of Ontario, Canada

● Certified Fire Warden CNRL

● Food Protection Certificate HACCP USA

● Harvard Manage Mentor Six-month course for Established Managers

● IFIC (Mutual Fund License) Investment Funds Institute of Canada

● Mental Health First Aid

Previous Work Experience

Café Spice Restaurant Chain New York/New Jersey, USA Business Development Manager (Canada) July 2012 - July 2013 District Manager August 2007 - July 2012

General Manager October 2002 - May 2005

● Directed all restaurant operations as the General Manager of the New York outlet.

● Developed and managed emerging restaurant locations in New Jersey and Pennsylvania as the District Manager.

● Oversaw operations of three quick-service restaurants (QSR) in Grand Central Station, New York, and managed a 50,000 square foot commissary.

● Expanded operations into the Canadian market, establishing partnerships with major food service providers.

Sbarro Restaurant Chain New York, USA

General Manager May 2005 – June 2007

● Managed the flagship location for this Italian eatery in Times Square, Manhattan; oversaw operations and revenues of $5 million a year.

Air India Mumbai, India

Check Flight Purser June 1990 – October 2002

● Managed inflight service operations with a focus on speed and professionalism. Kempinski Group Mumbai, India

Food & Beverage Controller July 1988 – June 1990

● Oversaw food and beverage operations at Hotel Leela Kempinski. References Available Upon Request

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