Customer Service Associate
Resume:
Lemuel Mabry
Macon, GA *****
*************@*****.***
Work Experience
Customer Service Associate
Office Depot-Macon, GA
July 2017 to February 2020
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Overnight Stock Associate
Kroger-Macon, GA
October 2012 to June 2017
• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers in the morning
• Assisted customers with locating products and provided friendly customer service when needed during overnight hours
• Operated equipment such as pallet jacks and hand trucks to transport heavy items safely and efficiently
• Maintained cleanliness and organization of the stockroom area, promoting an efficient work environment for all team members
• Assisted in conducting physical inventories regularly, identifying discrepancies between recorded stock levels and actual quantities on hand
• Maintained accurate records of stock levels and communicated with management to ensure timely replenishment of low-stock items
Pizza Delivery Driver
Pizza Hut-Macon, GA
October 1998 to June 2006
• Prepared and cooked meals according to recipes, ensuring high quality and consistency
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Maintained a clean and organized work area, adhering to health and safety regulations
• Maintained a clean working environment by following sanitation standards at all times
• Prepared and cooked a variety of dishes, following recipes and portion control guidelines
• Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils
• Collaborated with team members to ensure timely preparation and delivery of food orders
• Assisted with inventory management by monitoring stock levels and notifying supervisor when supplies needed to be replenished
• Maintained knowledge of current menu items, specials, ingredients, cooking techniques, etc
• Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
• Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
• Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
• Navigated through various routes using GPS systems to optimize delivery time
• Maintained cleanliness and organization of delivery vehicle, performing regular inspections for maintenance needs
• Adhered to company policies regarding food handling, storage, and temperature control during transportation
Groundskeeper
The Park at Wynfield-Macon, GA
June 1998 to September 1998
• Performed routine maintenance tasks such as mowing, edging, and trimming lawns to ensure a neat and well-maintained appearance
• Planted flowers, shrubs, trees, and other vegetation according to landscape plans to enhance the overall aesthetic appeal
• Maintained cleanliness of outdoor spaces by removing debris such as leaves or branches from walkways or parking lots
• Performed regular inspections of grounds for potential hazards or damage that may require immediate attention
• Safely operated vehicles such as utility carts or trucks to transport equipment and supplies
• Performed minor repairs on outdoor furniture or fixtures to ensure functionality and safety Warehouse Worker
Econo Carpets of Macon-Macon, GA
March 1995 to May 1998
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Maintained a clean and organized work area to promote safety and productivity Education
GED
Southeastern Technical College - Vidalia, GA
April 2019 to May 2019
Skills
• Forklift (5 years)
• Food Preparation (10+ years)
• Maintenance (5 years)
• Mowing (10+ years)
• Materials Handling (10+ years)
• Lawn Care (10+ years)
• Cleaning Experience (10+ years)
• Food Service (10+ years)
• Packaging (5 years)
• Delivery Driver Experience (6 years)
• Food Handling (5 years)
• Groundskeeping (1 year)
• Pallet Jack (5 years)
• Landscape Maintenance (1 year)
Certifications and Licenses
Driver's License
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