Customer Service Data Entry
Resume:
Kiari McCauley
Shift Lead / Assistant/ Data Entry
Sacramento, CA 95825
***********@*****.***
Dynamic sales professional with six years of progressive experience in retail sales and customer service. Results-driven and enthusiastic, I possess exceptional interpersonal and communication skills. Committed to maintaining extensive product knowledge to effectively address diverse customer needs. Additionally, I have a background as a restaurant crew member, showcasing strong leadership and relationship-building abilities. Proficient in delivering exceptional customer service both over the phone and in person, adept at resolving conflicts and addressing customer concerns. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Associate
DoorDash-CA
November 2022 to Present
• Picking and Packing orders. Pick orders that come through the app, pack the order and hand off to our drivers.
• Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.
• Warehouse Organization. Clean and organize the warehouse.
• Delight Customers. Ensuring substitutions are approved with the customer. Makes sure customer's orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, and help clean and organize work areas.
• Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules.
• Help improve operations. Contribute ideas to improve our quality and customer experience. Customer Service Representative
Aerotek-Sacramento, CA
November 2019 to July 2020
• Able to Provide assistance to members and/or providers regarding website registration and navigation.
• Able to Process written customer correspondence and provide the appropriate level of timely follow up.
• Ability to Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources.
• Able to make outbound calls to ensure quality for members to receive services .
• Ability to escalate situations with unsatisfied customers to highest level of management. Shift Leader
Auntie Anne's-Sacramento, CA
October 2018 to February 2019
• Ability to Shift Managers are trained to perform all of the duties performed by the Crew Members and Shift Leaders.
• This role has additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation including product.
Restaurant Crew Member
Taco Bell-Sacramento, CA
June 2016 to February 2019
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Cleaned and inspected galley equipment, kitchen appliances, and work areas
• Cleaned and sterilized equipment and facilities
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Maintained daily cleanliness of broiler and fryers.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and latest items, and rotating stock
• Estimated amounts and costs of required supplies, such as food and ingredients
• Greeted each customer with friendly eye contact
• Helped with preparation, set-up, and service for catering events Sales Associate
Foot Locker-Sacramento, CA
June 2016 to January 2019
• Multi-tasking strength; customer service focus
• Professional demeanor; relationship building
• Opening and closing procedures; training and development
• Customer-oriented; active listening skills
Education
High school or equivalent in Medical Assistant
brightwood college - Sacramento, CA
May 2017 to October 2018
Skills
• Adaptability (3 years)
• Accounting (1 year)
• Front desk experience
• Assistant (2 years)
• Excel
• Data Entry Operator
• Typing
• Data-Entry
• Word
• Microsoft Excel
• Data entry
• Restaurant experience
• Cooking
• Serving
• Computer skills
• Food service
• Retail sales
• Customer service (5 years)
• Shift Management
• Distribution center
• Pallet jack
• Materials handling
• Dishwashing
• Kitchen experience
Certifications and Licenses
Food Handler Certification
Driver's License
ServSafe
Assessments
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Cleaner fit — Proficient
February 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Supervisors:
Christopher Nall 253-***-****
• Known for 3-5 years
Angelica Danielson
• Known for 3-5 years
Coworkers
Ramia Dunn
• Known for 7 -9 years
Contact this candidate