Customer Service Human Resources

Malcolm H. Thomson

Rotterdam, NY ● 518-***-**** ● ********************@*****.***

SUMMARY

Compassionate and driven individual with exceptional leadership and interpersonal skills. Recent provisional certification as a Certified Recovery Peer Advocate in combination with over ten years of human services experience. Seeking a position within a dynamic client-first organization where my lived experience, professional training and proven track record of inspiring others to overcome obstacles and exceed expectations will have a positive impact on supporting people on their recovery journey while supporting organizational objectives. EDUCATION & CERTIFICATIONS

Certified Recovery Peer Advocate – Provisional Certificate (CRPA-P-7857) 8/2024 SUNY Schenectady County Community College, Schenectady, NY Rutgers University, Piscataway, NJ (47 credits earned toward degree) 1984-1987 PROFESSIONAL COMPENTENCIES & PERSONAL ATTRIBUTES

WRAP (Wellness Recovery Action Plan) – competent in WRAP to support clients in identifying the tools needed to support their recovery and empower them to understand they can break free from troubling patterns and gain control of their lives.

Motivational Interviewing – trained in MI techniques focused on nonjudgmental, empathetic communication and reflective listening to support individuals to identify and recognize their own motivations toward change and growth.

Organization and Time Management– skilled in prioritization and multi-tasking. Capable of balancing competing priorities without sacrificing quality of work.

Approachable and authentic – engaging and outgoing, able to interact with individuals from diverse backgrounds, cultures and lived experience. Honest and trustworthy, focused on building meaningful relationships with people to support positive outcomes.

Collaborative, Team Player – committed to working as part of a team to achieve organizational goals with a strong understanding of processes, expectations, boundaries and clearly defined roles to support individual growth and success.

EXPERIENCE

Founder/Executive Director 5/2015 – 11/2019

Cornerstone of Hope Recovery Center, Inc., Seabrook, SC

Conceptualized and led the establishment of a Satellite Discipleship Ministry Program & Outreach Center dedicated to guiding individuals towards freedom from addiction and life-controlling issues through a Christ- centered approach.

Public Relations Coordinator 5/2013 – 7/2015

Project Hope Recovery Center, Houston, TX

Contributed to formulating the initial curriculum by amalgamating courses from diverse ministry sources to establish the program’s educational framework.

Event Coordinator 2/2005 – 7/2013

Long Island Teen Challenge, West Babylon, NY

Conducted thorough telephone screenings of prospective intakes, ensuring alignment with program criteria and objectives.