Student Engagement Project Management
Resume:
LOUISE GRAY
WASHINGTON, DC
*********@*****.***
Professional Summary
With over 15 years of experience in administration, program and project coordination, and management, I have a proven track record of delivering exceptional services in office administration, instruction, and student management. My expertise spans supporting high-level staff, students, and instructors across organizations and universities. I am skilled in project management, event coordination, academic record and system management, and event coordination. I excel in budget management, team leadership, stakeholder communication, and program evaluation. Experience
Manager of Student Engagement and Organizational Effectiveness National Association of Black Accountants, Greenbelt, MD January 2022 – June 2024
• Assisted the Chief and V.P. with the operations of the programs and marketing.
• Managed long-term program goals for the ACAP and PTC students’ programs.
• Conducted program analyses and evaluations for improvement.
• Organized student engagement activities for 150+ students.
• Assisted with enrollment applications and scholarship criteria.
• Developed methods to assess program strengths and improvements.
• Ensured member satisfaction, safety, and quality.
• Implemented changes to achieve program goals.
• Engaged with regional/local chapters and corporate stakeholders.
• Collaborated on outreach and marketing materials.
• Produced timely program status reports.
• Maintained accurate records.
• Assisted with managing and coordinating the annual conferences and conventions.
• Monitored student engagement activities.
• Arranged travel and housing for annual conventions.
• Attended recruitment events.
Program Manager of Student Affairs and Academic Systems Catholic University of America, Library and Information Science, Washington, DC July 2006 – December 2021
• Managed departmental and student affairs throughout the lifecycle of students
• Liaison to Center for Academic Success, Counseling Center, Disability Support Service, Student Writing Center, Center for Academic and Career Success and Enrollment and Graduate Admissions
• Conducted program evaluations and surveys and student data using Survey Monkey and Cardinal Station.
• Assisted with collecting data for the school’s Accreditation Committee review.
• Processed academic data reports on a quarterly basis as needed for the Dean.
• Processed I-9 and payroll documents.
• Managed faculty, adjunct, and student contracts, curriculums, and course planning.
• Trained and prepared students for comprehensive exams and workshops
• Assisted the exams grading committee with the rubric results of the students’ exams.
• Proctor students while taking exams.
• Schedules and proctors Open Lab sessions throughout the semester
• Managed office operations and procurement transactions.
• Provided administrative support to the LIS program Chair.
• Assisted the Chair with course development and evaluations.
• Resolved program-related issues.
• Coordinated planning for department events (open house, orientations, symposium, conferences, training workshops for students and instructors).
• Building administrator for the Law and LIS school.
• Collaborated with campus police on security.
• Conducted scheduled and unscheduled emergency drills.
• Managed budget reports and financials.
• Conducts Audits for students and instructors.
• Ensured FERPA and safety compliance.
• Promoted the program and attended recruitment events.
• Supervised temporary staff and students.
• Managed petty cash, donations, and corporate card transactions.
• Maintained office supplies and inventory.
Education
• Strayer University – B.S. – Business Administration
• District of Columbia Certified Notary & Loan Signing Agent
• Skill Path Communications and Management Training Software Skills
• Microsoft 365: Excel, Word, Outlook Calendar.
• Oracle: Cardinal Pay (invoices and travel reimbursements), Cardinal Students (accounts and course schedules), Processed vendors (procurement).
• Blackboard: Class rosters, grades, course schedules, Syllabus, etc.
• Concur: Managed travel and expenses.
• Asana: Tracked, monitored departmental and individuals’ assignments.
• Salesforce: Processed student applications.
• Survey Monkey: Surveyed stakeholders and delivered reports as needed. Honors & Volunteer Work
• Dean's List
• Alpha Sigma Honor Society
• Employee Recognition Award: USCCB
• Employee Recognition: NABA
• President, Missionary Ministry – 5 yrs.
• Manager, LDBC Banquet Hall – 3 yrs.
• Youth Instructor & Activities Coordinator – 2 yrs. References
Available upon request
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