Data Entry/Customer Service

Joy Westbrook

*** ***** **** **

Mount Airy, GA *0563

404-***-**** Mobile

************@*****.***

EDUCATION:

Bachelor of Business Administration, University of Georgia, 2003

PROFESSIONAL EXPERIENCE:

July 2003-March 2004 Insurance Sales Associate at Larry Cole Insurance, Watkinsville, GA

I handled several non-standard automobile insurance carriers for clients. My duties included customer service, billing, and helping clients maintain their policies.

March 2004 – August 2005 Background Check Employee at ChoicePoint/Equifax, Duluth, GA

I worked with a team that completed civil search and review for background checks for the northeastern area of the United States. I handled New York and Massachusetts, which were two of our largest volume states.

August 2005 – Present Executive Assistant/Office Manager at Statham Group Inc.

I have assisted in the management and maintaining a real estate appraisal firm for the last 19 years. I began with creating a way to track scheduling and accounts payable for the company. I maintained company/client contact, setting appointments, researching and reviewing appraisals, maintaining billing, and accounts payable. This has been a remote location job for all 19 years.

May 2023 – Present Customer Service Manager at Ingles Markets in Cornelia, GA

I started this secondary job as a cashier. I then moved up to bookkeeping, and now as a customer service manager. I am involved in the daily management of the Front End of the store, including supervising the cashiers, baggers, and bookkeepers. I handle customer service related issues from shoppers and employees. I work side by side with store management to help operations run smoothly.

References available upon request.

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