Customer Service Administrative Assistant
Resume:
Carri Y. Love
Coon Rapids, MN 55433
Phone: 612-***-****
Email: ***********@*****.***
Qualification Summary
Ability to prioritize assignments, work well under pressure in a high-volume, fast-paced environment, and can adapt to change. Ability to communicate effectively in writing and verbally with clients, co-workers, managerial staff, interpreters, and the general public. Proficiency in Microsoft Office Suite and the ability to learn other job-related software. Ability to process financial transactions accurately with an eye for detail. Excellent customer service and interpersonal skills including patience, cultural sensitivity, and the m ability to de-escalate difficult customer interactions. Team-oriented, with a positive attitude. Dedication to an inclusive, multicultural environment that values diversity and relationships.
Allina Healthcare System
Customer Experience Center (CEC)
Call Center
4/2024 - 7/2024
Provided patient access to system-wide services
Identified the needs of the customer by using active listening skills
Assisted patients, clinical professionals, and the general public with access to healthcare services
Performed scheduling and phone support emphasizing customer service to enhance the customer experience
Cargill
Administrative Assistant Corporate Credit Card Department 1/2023 - 4/2023
Processed travel and purchase corporate credit cards for employees.
Processed fund increases from $25,000 to $60,000 plus on cards if the employee was qualified to receive the fund increase.
Processed Black Card Corporate Credit Card for VIP's
Target Corporation
Internet Senior Specialist Department
9/2019 - 12/2022
Call Center
Received incoming calls from guests regarding funds on their gift cards.Helped guests with their gift cards when funds were found misappropriated. Offer other means to guests to satisfy the misappropriated funds that were taken from their gift cards.
Senior Specialist IIs with name of title holder or business holder.
American Family Insurance
Salvage Department 3/2017 - 11/2017
Sent payments for customers salvaged vehicles in seven different states.
Sent legal documents which needed insured signature and notarized before payment was sent.
Documented all incoming and outgoing calls in ICS and Claim Center software.
Maintained and collated paperwork and payments from internal and external offices of American Family Insurance to send out to insured.
Helped insured receive payments during major disasters and natural catastrophes.
American Family Insurance
Catastrophe Department
Assisted insured with catastrophes, i.e.; wildfires, tornadoes, hurricanes, earthquakes, wind and hail damage, floods, home fires, sinkholes, fallen trees on properties, and any other natural disasters.
Traumatic Brain Injury Clinic
Hennepin County Medical Center (HCMC)
Senior Administrative Assistant
2/2014 - 1/2015
Coordinate and schedule medical appointments for Trau bmatic Brain Injury Clinic at Hennepin County Medical Center. Maintain Doctors and Nurse Practitioner medicinal schedule. Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Provide budgeting and financial analysis for projects. Prepare thorough monthly, quarterly, and annual reports for various department authorities. Thorough understanding to mandate patient forms and polices. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
Stanley Security Systems
Security Monitor 2/2015 - 5/2015
Call Center
Monitor incoming alarms for residential homes, commercial business, and government facilities around the United States, Puerto Rico, and Canada for
Dispatch police, fire and medical support when needed to any facility or residence when a distress signal is received.
Troubleshoot burglary, fire alarm panels and keypads for all facilities contracted with Stanley Security Systems.
Answer, screen and navigate telephone calls in an appropriate and timely manner.
Saint Paul Regional Water Services
Office Specialist III 4/2013 -7/2013
Manage and program appointments at to sustain water engineers and technicians' schedules for key expansion projects.Received high volume of incoming phone calls for appointment scheduling.
Upheld logistics in additional departments as needed.
Hennepin County Medical Center (HCMC) - Whittier Clinic
Health Information Management /
Medical Scheduler
Administrative Assistant III 2/2012 - 8/2012
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, resolving and referring a range of administrative problems and inquiries. Sustain high volume of forms, faxes and scanning projects for doctors, staff and patients.
Calendar management for Directors and Doctors. Organized meetings and appointments utilizing Microsoft Outlook. Arranged departmental conference calls. Scheduled and prepared for meetings. Ordered equipment and all office supplies.
Answered and screened telephone calls in an appropriate and timely manner. Managed client and visitor logistics in a professional manner. Provided logistical support for visitors and clients.Scheduled appointments for patients, interpreters,TTY, home facilities of patients in administrative or group homes.
Physical Therapy Orthopedic Specialist Inc.
Administrative Assistant
Medical Scheduler 5/2005 - 5/2010
Maintained front office operations for alignment with company objectives to streamline the flow and
enhance service. Schedule appointment for physical therapist while accepting high volumes of incoming calls.
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members.
Sorted and distributed incoming communication data, including faxes, letters and emails. Call major medical insurance, workman’s compensation, and auto insurance companies to verify current coverage. Maintain accurate payments of co pays from patients.
Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations. Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
Minnesota Gastroenterology
Clinical Patient Coordinator
9/1998 - 2/2002
Scheduled Gastroenterology procedures, follow up appointments, and authorized prescriptions referrals for patients.
Reviewed charts for next day patients. Communicated with other medical clinics to collaborate doctor referrals for patients to see additional doctors. Monitored incoming alarms from home and business in the metro area.
Education
Metropolitan State University School of Criminal Justice
Major - Criminal Justice
5/2011 - In progress
Hamline University
Major - Criminal Justice,
Minor - Forensic Science
8/2006-In progress
Midwest Career Institute
Phlebotomy Training Course - Certificate received 2004
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