Customer Service Data Entry
Resume:
Keylea Ryals
Customer Service Rep
Houston, TX
************@*****.***
Friendly and self-motivated customer service representative with 7+ years of experience in providing customer support, giving product information, managing accounts, and resolving problems. Friendly and empathetic, known for handling demanding customers and resolving their issues professionally. Authorized to work in the US for any employer
Work Experience
Data Entry
Remotasks-Houston, TX
December 2021 to September 2022
responsibilities
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This project will involve completing online tasks like writing answers to prompts
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Work for this project will start right away and will continue for several months
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Inputting large volumes of data into computer systems or databases
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Verifying accuracy and completeness of entered data
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Utilizing basic computer skills, such as typing and data entry software
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Following established procedures for data entry and management
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Keeping sensitive information confidential
Customer Service Representative
PrideStaff-Rosenberg, TX
September 2019 to March 2021
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Answering inbound calls from customers in a professional manner
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Product and service knowledge
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Providing customers with product and service information on order to resolve customer concerns and complaints
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Providing follow up calls to customers when necessary
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Researching information using multiple resources and route call to the appropriate resource Customer Service Representative
iQor-Houston, TX
January 2017 to February 2019
• Answer inbound calls and greet customers with energy and enthusiasm. • Place outbound calls and communicate with energy and enthusiasm to customers. • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. • Meet department productivity and quality standards. • Strive for first call resolution and take true ownership of customer needs and issues. • Communicate and follow instructions for one call customer resolution. • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. • Take an active role in educating customers about our clients products and services. Customer Service Representative
Xerox-Houston, TX
May 2015 to June 2017
Operates all equipment, clears misfeeds, replenish staples and toner
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Places service calls when necessary
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Collaborates with the Facilities Management (FM) Manager / Supervisor to ensure customer satisfaction
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Maintains all account specific logs
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Takes meter readings
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Maintains inventory supplies
Customer Service Associate
Chuy's-Houston, TX
October 2014 to May 2016
• Delivering Great guest service in a timely manner • Thorough knowledge of the menu and upselling
• Assist other team members • Process guest check and accept payment • Perform side work duties • Other duties may be assigned
Education
High school diploma
Westside High School - Houston, TX
August 2011 to May 2015
Skills
• Guest Services
• Databases
• Typing
• Human Resources
• Writing Skills
• Research
• Microsoft Word
• Customer service
• Data entry
• Retail sales
• Sales
• Computer Skills
• Cold Calling
• Administrative Experience
• Recruiting
• Account Management
• Event Planning
• Time management
• Communication skills
• Organizational skills
• Outside sales
• English
Certifications and Licenses
Driver's License
Contact this candidate