Customer Service Loss Prevention
Resume:
Hello
Elani Michel
Sanford, Fl 32773
************@******.***
Skills
I acquired a variety of skills within my work experience. My skills include but are not limited to: Cash-handling, Customer Service, Time Management, Product Knowledge, Upselling and also able to work with Microsoft proficiently.
Experience
May 2023 - Present
Trustco Bank, Longwood - Operation Specialist l
● Research/process returned deposited checks in a timely manner to prevent loss.
● Posts transactions to accounts.
● Communicates with branch/department personnel via E-Ticket and telephone regarding inquiries on large deposits, and collection items.
● Communicates with other financial institutions regarding large item returns.
● Processes, tracks and monitors foreign collections.
● Reviews large deposit images for loss prevention. October 2021 - April 2022
Trustco Bank, Maitland - Teller
● Provides above standard customer service
● Opens the branch using the correct procedures as well as closing
● Accurately and efficiently completes customer transactions
● Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality
● Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors
● Accepts deposits, verifying cash and endorsements and issue receipts
● Cashes checks
● Cross-sells the Bank’s products and services
● Process credit card payments
● Issues money orders and bank checks
● Accepts loan payments
2
● Process night deposit bags
● Admits customers to safe deposit boxes
● Answers customer inquiries and provides balances
● Balances transactions at end of the day and verifies cash totals
● Balances Automated Teller Machines
● Maintains reports and logs for record retention
February 2021 - October 2021
PDQ - server
● Ability to take payment and give change (cash handling)
● Fast and accurate ticket reading ability
● Strong organizational skills for drive-thru
● Positive attitude and willingness to learn in a fast paced, quality driven environment
● Ability to connect with our Guests and deliver on our Promises
● Communicates with Team Members, Management and Guests in a positive manner July 2020 - February 2021
Jeremiah's Italian ice, Shift server
● You'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed
● When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction
Education
May 2021 - Present
Seminole State College - nursing
May 2021
Seminole High School- 3.8 GPA
Contact this candidate