Customer Service Retail Store

Mobarak Hossain

Cashier, Premier Bank

Phone: (+*80) 161*******

E-mail: *******.**@*****.***

Date of Birth: March 8th, 1994

LinkedIn: linkedin.com/in/hossain-mubarak b446981b8 Address: Baluchar-1543, Munshiganj, Dhaka, Bangladesh Professional Profile

Work Experience

Retail Store Manager July 2022 – July 2023

Shwapno Retail Store; Baluchar Bazar Branch, Munshiganj

• Prepared daily work schedule for assigned tasks to employees, scheduled deliveries, and enforced store policy.

• Overseeing daily operations, optimizing sales performance, managing inventory, implementing effective merchandising strategies, cash handling, leading and developing the store team, ensuring exceptional customer service and collaborating with excellent management to achieve overall business objectives.

• Offered hands-on assistance to customers assessing needs and maintaining current knowledge of consumer preference.

• Deal with customers queries and complaints, oversaw pricing and stock Control. Activities & Responsibilities

Dedicated and detail-oriented Cashier with dynamic approach, including three years of retail sales and two years of housekeeping experience. Proven ability to handle financial transactions accurately and provide excellent customer service. Adept at managing high-volume cash registers and maintaining a welcoming environment. Seeking a challenging role to contribute efficiently.

1

Cashier August 2022 – Current

Premier Bank; Boktabali Bazar Sub-Branch, Narayanganj Activities & Responsibilities

• Processing deposits and withdrawals

• Introducing new members to the banking platform and software

• Performing regulator account maintenance

• Opening and closing accounts as required for members

• Dealing with customer inquires

• Performing general administration tasks

• Helping customers with loan and mortgage applications

• Using banking software to update account information Education

Master of Social Science (MSS)

National University, Gazipur, Bangladesh

2019 - 2020

Bachelor of Social Science (BSS)

National University, Gazipur, Bangladesh

2016 - 2019

Skills

Organizational Skills :

• Attention to Detail

• Time Management

• Customer Service

• Communication & Team Player

• Adaptability & Flexibility

Computer Skill : Microsoft Office(Basic), Graphic Design(Basic) Language Skills : Bengali (Native) & English (B1)

2

• Greeted customers with a friendly and helpful attitude & answered any questions regarding inventory, sales and promotions.

• Ranged up items and neatly packed customer bags carefully and accurately.

• Worked well with other employees to ensure smooth processes.

• Assisted with displays and offered ideas to increase product appeal. Retail Sales Associate February 2020 - September 2020 Family Retail Shop, Baluchar Union Parishad, Munshiganj Activities & Responsibilities

• Responsible for daily management of retail shop. Organized of Merchandising and pricing, leadership, customer enhancement, business development, legal compliance, and community engagement.

• Owned and operated my own retail store and gained the respect and loyalty from several customers and clients ranging from adults to children of all ages. Activities & Responsibilities

Chief Retailer and Owner August 2020 - August 2022 Stylehauntbd, Baluchar Bazar, Munshiganj

Housekeeping Supervisor January 2016 - December 2016 NITEX Solution Ltd., Gulshan-1, Dhaka

• Directed Housekeeping staffs in daily duties including cleaning rooms, delivering guest requests, removing items from hallways, and strong materials.

• Assigned housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

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