Account Manager, Sales
Resume:
JOSHUA MANNING
Strategic Sales Account Manager
EXPERIENCE
Jan 2024
Present
STRATEGIC DEVELOPMENT MANAGER
Amazon Gift Cards Seattle, Wa
Led cross-functional teams to developed and implemented comprehensive GTM, sales enablement strategies and growth initiatives for gift card sales in Amazon Business. Partner with Amazon 1P owned properties to identify growth strategies for gift card sales in Amazon physical locations. Business Sales Leader for strategic growth of Amazon Product Vouchers through corporate sales channels.
Nov 2018
Jan 2024
SR ACCOUNT MANAGER
Amazon Gift Cards
Directly manage key client relationships within my book of business. Achieved +20% growth of Amazon Gift Card sales within my portfolio of +$700M for incentive programs, gift card aggregators and resellers through strategic planning and account based marketing while enhancing client relationships and driving revenue. Implemented successful cross-selling strategies, resulting in increased profitability.
Drive operational improvement opportunities through partnerships with internal stakeholders such as Product, Customer Support, Marketing, Engineering, Finance, and Sales.
Provided exceptional customer service, resolving issues promptly and maintaining high satisfaction levels.
May 2016
Nov 2018
ACCOUNT MANAGER
Amazon Pay
Responsible for accelerating sales growth, expanding usage of Amazon Pay and improving retention among the top tier of clients on the platform. I worked to create innovative ways to identify increased conversion on the merchant's website and drive operational improvement opportunities through partnerships with cross-functional internal stakeholders such as Product, Customer Support, Marketing, Engineering, and Finance.
Dec 2008
May 2016
TECHNICAL ENGAGEMENT MANAGER
Amazon Webstore Grand Forks, ND
Proactively managing client relationships and serving as a primary technical contact for stakeholders. Build close working relationship with clients to ensure that they have a smooth process for launching new Ecommerce websites on Amazon Webstore.
Launched onboarding standardization process, in which we reviewed the entire onboarding process and developed standardized practices for step by step onboarding and integration of Amazon Webstore clients.
Developed and implemented standard process for providing support for 3rd Party Amazon Webstore solution providers. Including all process, documentation and training materials.
Managed and oversaw deprecation of Amazon Webstore program with cross-functional stakeholders from tech and product management.
Oct 2007
Dec 2008
WORKFLOW SUPERVISOR
Verety LLC
Responsible for creating and managing schedule for approximately 450 WFH and storefront agents, new hire training and mentoring, as well as scheduling agents to be available for testing of new clients stores to insure proper and successful on-boarding. Analyze staffing data and forecasting to support creation of weekly schedule to support incoming orders for approximately 75 restaurants as well as accommodating for a weekly onbording of an average of 4 stores. Approve and deny time off and PTO requests, as well as requests for new schedules.
Apr 2004
Oct 2007
OPERATIONS SUPERVISOR
Verety LLC Grand Forks, ND
Developed and launched Operations Support Desk. Including developing and writing all training materials and implementing the Operations Desk as the centralized real time management support desk for company operations. Interviewed and hired staff that led the 24/7 operations of the Operational Desk Team including training and scheduling, and ensuring that Operations Advisors are providing professional and courteous support to WFH and Storefront Agents. ****.********@*****.***
11540 172nd Street Ct E,
Puyallup, WA 98374
www.linkedin.com/in/josh
ua-manning-6078a85a
OBJECTIVE
Results-driven Strategic Sales
Account Manager with 15+
years of experience in driving
revenue growth and building
strong client relationships.
Skilled in developing and
implementing strategic sales
plans to achieve targets.
SKILLS
· E-commerce
· Management
· Strategy
· Training
· CRM
· Problem-Solving
· GTM
· Sales Planning
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