Customer Service Laboratory Technician

Abdallah Elhussien

Philadelphia, PA ***** 215-***-**** ******@*****.***

LABORATORY TECHNICIAN

Challenge-driven, determined, and hardworking professional with a career dedicated to assisting others through

superior patient care, customer service, and translation support for individuals of diverse geographic, cultural, and

socioeconomic backgrounds as an interpreter and physician. Ready to leverage a passion for research and life sciences,

transferable skills, and an eagerness to learn in a role maintaining quality assurance and accuracy by supporting

laboratory operations. Capitalizes on expert communication skills to cultivate effective working relationships with

colleagues and serve as a helpful contributor by taking on additional responsibilities. Organized, detail-oriented, and

adaptable with the proven ability to deftly manage multiple functions and tasks. Fluent in Arabic and English.

SKILLS & CAPABILITIES

Team Training & Leadership Cross-Functional Team Collaboration Laboratory Techniques Customer Service

Quality Control Laboratory Operations Equipment Operation & Maintenance Regulatory Compliance

Data Entry Good Documentation Practices (GDP) Information Management Medical Terminology

Standard Operating Procedure (SOP) Adherence Computer Systems & Software Microsoft Office Suite

EDUCATION, TRAINING & CREDENTIALS

BIOMEDICAL TECHNICIAN TRAINING (BTT) PROGRAM: LABORATORY TECHNICIAN 2024

The Wistar Institute & West Philadelphia Skills Initiative

● Earned acceptance into this selective biomedical technician training program to acquire the competencies

necessary to perform, record, analyze, and report results and support lab operations.

● Developed proficiency in general laboratory techniques in molecular and cell biology, including DNA/RNA

isolation, polymerase chain reaction (PCR) and RT-qPCR, protein quantification, SDS-PAGE and immunoblotting,

and cell culture.

● Demonstrated a strong aptitude for skills used in biomedical labs, including documentation, equipment use,

and aseptic technique.

● Maintained a strong program performance record and enhanced capacity to succeed on the job through

professional development focused on problem solving, teamwork, self-direction, and communication.

BACHELOR OF MEDICINE & SURGERY 2003

Shendi University, Shendi, Sudan

CERTIFICATIONS:

Dialysis Technician Certification (2023)

Proficiency in Arabic and English Certificate (2015)

PROFESSIONAL EXPERIENCE

MANUFACTURING TECHNICIAN: April 2020 to August2020

ASTRA ZENCA, PHILADEPHIA,PA

Responsible for all aspects of aseptic manufacturing to ensure product quality and patient safety, prepare and operate

basic equipment, handle critical utilities, and work in various environmental conditions. Responsible for cleaning and

environmental monitoring of the aseptic manufacturing area and accurate documentation to comply with

regulations,worked in a fast-paced environment as part of a team, communicate effectively.

MARABIC MEDICAL INTERPRETER September 2015 to April 2024

Continued…

Abdallah Elbussien 215-***-**** ******@*****.*** Page 2

Quantum, Inc, Philadelphia, PA

● Supported patients (US residents and visitors) from across the globe in accessing top-tier healthcare within

hospital and clinical settings, delivering precise and accurate interpretation services.

● Applied expertise in medical terminology and healthcare to guarantee symptoms, diagnoses, and treatments

were properly translated.

● Addressed language barriers while liaising with healthcare providers and staff to represent individuals, serving

as a key care contributor. Partnered successfully with interdisciplinary treatment team members.

● Leveraged interpersonal and communication skills to cultivate relationships and build trust with members of

international populations while navigating cultural complexities and social nuances.

● Approached all patient interactions with diplomacy, tact, and empathy while maintaining professionalism.

● Partnered with a range of social services organizations to assist patients arriving as refugees for hospital

treatment.

● Provided language interpretation to support educators and schools in serving parents with children

experiencing behavioral concerns and autism diagnoses.

THERAPEUTIC STAFF SUPPORT TECHNICIAN March 2014 to December 2016

Dunbar Community Counseling Services, Philadelphia, PA

● Spearheaded comprehensive support for children with behavioral issues and autism in school settings by

executing therapeutic treatment plans.

● Contributed to successful student outcomes by offering positive reinforcement, coaching, and redirection

while treating each child with compassion, respect, and enthusiasm.

● Maintained detailed reports throughout clients’ rehabilitation programs, documenting each child’s status,

progress, developmental milestones, and results while upholding organizational requirements.

MEDICAL DOCTOR July 2006 to September 2013

Elsafa Specialized Hospital, Khartoum, Sudan

● Planned and steered individualized patient treatment as a general practitioner within a private hospital,

managing a high volume of cases while conducting administrative oversight.

● Collaborated with interdisciplinary healthcare providers, nurses, and staff to coordinate the development and

implementation of treatment plans. Owned team training, guidance, and direction.

● As Medical Manager for the hospital, supervised operational logistics, staffing, and financial administration.

Held responsibility for inventory management and supply procurement, along with all recordkeeping.

● Worked with patients and family members to identify affordable treatment solutions, addressing cases with

financial restrictions to ensure organizational profitability and drive top-tier care. Guaranteed legal and fiscal

compliance by developing and executing contract agreements.

● Delivered first aid, assessment, triage, and medical care to incoming emergency department patients while

displaying a consummate commitment to quality and accuracy.

● Demonstrated skill in balancing multiple responsibilities and competing priorities in a fast-paced,

high-intensity, and constantly changing environment requiring meticulous attention to detail.

ADDITIONAL EXPERIENCE

MEDICAL DOCTOR Suba University Hospital, Khartoum, Sudan July 2004 to October 2004

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