Customer Service Office Manager

NATASHA TROUPE

***** *********** **

St Louis Missouri 63033

314-***-**** (Cell)

********@*****.***

OBJECTIVE: To obtain a full-time position with a company I can advance and grow with.

EDUCATION: St. Louis Community College at Florissant Valley

Associate degree in paralegal studies

RELEVANT COURSES Introduction to Civil Trial Procedures, Family Law,

Introduction to Law for the Paralegal, Advanced Civil Trial, Legal Research, Business Law, Computers and the Law, Legal Writing and Criminal Law and Procedure

SKILLS: Microsoft Office Suite

EXPERIENCE:

Bright Diamond Home Health

2018 to Present

Office Manager/ Admin Assistant

●Clerical

●Payroll

●Schedules

●Billing

●Office Duties

Magellan healthcare St.louis Mo

2013-2017

Provider representative

Diamond Helpers St .Louis Mo

2014 – 2016

Office Assistant & Care taker

●Handle incoming calls

●Clerical

●Payroll

●Schedules

●Billing

●Prepare meals

●Companionship

●Provide in home care for the ederly

United Health Group St. Louis, MO

2010 / 2013

Provider Representative

• Handle incoming customer calls and resolve customer issues

●Handle Doctors Demographics

●Handle provider questions regarding patient accts

●Provide insurance information

●Handle insurance claims

●Utilize excellent customer service

●Maintains provider data and records

●Coordinates provider enrollment, and assists with organization of meetings with providers for training, and reporting.

● Responsibilities included but not limited to reporting and tracking provider calls and complaints.

2006-2010 Macy’s Inc. St. Louis, MO

Customer Service Specialist/Collector

• Handled incoming customer calls and resolved customer issues

• Contacted customers for payments on delinquent accounts

• Utilized excellent customer service

2002-2009 Elders Helpers St. Louis, MO

Home Health Aide

• Provided in home care to elderly patients

• Assisted elderly with daily tasks

2003-2006 Customer Direct St. Louis, MO

Tech Support/Floor Lead

• Provided technical support to customers and resolved customer issues

• Utilized excellent customer service

• Oversaw call center operations

REFERENCES: Available upon request

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