Customer Service Specialist

SABRINA A. CERNA

PROFILE

I am eager, willing and ready to keep learning. I am a team player and a

strong leader. I have been providing customer service for 10+ years and it is my strong suit. I strive to do the best in everything I do. EXPERIENCE

Maximus Dec 2023- Present

• Inbound calls

• Account research

• Transfers

Girling / Home Care Provider Oct 2021- Dec 2023

• Change client clothes / bedding

• Housekeeping / Cooking

Qurate / Customer Service Specialist April 2022- Jan 2023

• Inbound calls, Placing order

• Taking payment/ Processing refunds

• Researching account issues/ Tracking packages

Dr. Edward Castillon D.D.S / Receptionist Oct 2018- Jan 2021

• Organize and update daily/weekly schedule

• Answer multiple telephones while assisting patients in office as well as outbound calling to confirm appointments

• Processed payments and updated accounts

EDUCATION

High School Diploma 2011 - Harlandale HS S.A, TX one no bo SKILLS

• Verbal and Written Communication • Insurance verification •Payment processing •Issue resolution •Multitasking •Inbound and outbound calls 205-***-****

********@*****.***

1219 Stonewall St.

San Antonio, Tx

78211

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