Mental Health Counselor
Resume:
**** **** *****, **********, ** *****
***********@*****.***
Master’s Level Mental Health Counselor
Motivated and compassionate, Master’s Level Mental Health Counselor in the delivery of evidence based care for clients in varied clinical settings including hospitals. Astute and agile professional with the ability to quickly understand and apply new concepts while assimilating into dynamic healthcare environments and delivering care supporting each client to achieve optimal health results. A leader adept at streamlining processes resulting in increased productivity and improved patient satisfaction. Eager to partner with a healthcare organization prioritizing services to underserved communities where I can serve in a rewarding therapist role providing quality, holistic, patient centered care to improve each individuals health and wellbeing.
Crisis Intervention
Case Management
Psychotherapy
Group Counseling
Evaluation and Assessment
Severe and Persistent Mental Illness
EDUCATION & CREDENTIALS
Master of Science in Clinical Mental Health, Walden University, Minneapolis (2021)
Mid-America Christian University, Bachelors of Psychology with Ethics and Behavioral Science Degree (2016)
American Heart Association, Basic Life Support/CPR Certification, (Current)
Nonviolent Crisis Intervention Training CPI (Current)/ (MOAB) Management of Aggressive Behavior GA Certified Nursing Assistant (CNA Licenses)
Walden University, Minneapolis, MN 2017-2020
Master’s Degree in Clinical Mental Health
2017-2020
Mid-America Christian University Oklahoma City, OK
Bachelors of Psychology with Ethics and Behavioral Science Degree
2012-2016
Atlanta Technical College Atlanta, GA
Certificate in Health Information Technology
2012-2013
Darton College Albany, GA
General Studies
2010-2011
Lake Washington Technical College Kirkland, WA
General Studies
2002-2004
Renton Technical College Renton, WA
Certified Administrative Assistant
2000-2002
Anderson House Inc. North Seattle, WA
Nursing Assistant Certificate
1988-1989
Vibrant Emotional Health 6/2023-Present
Crisis Counselor
Provide evidence-informed crisis intervention, suicide prevention, supportive counseling, and information & referral services to individuals experiencing emotional distress via telephone, SMS text messaging, and/or web chat.
Conduct assessments in accordance with program policies and procedures to evaluate the level of risk and appropriate intervention.
Utilize resource referral databases to provide accurate and timely information and referral assistance to callers seeking mental health and substance abuse services.
Provide follow-up support to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors, ensuring continuity of care and safety.
Manage interactions effectively to ensure the appropriate level of support is provided in a timely and efficient manner.
Adhere to program policies and procedures for each service offered, maintaining compliance and upholding ethical standards.
Accurately and efficiently document client interactions, including assessment findings, interventions provided, and follow-up actions taken.
Exceeds established key performance indicator (KPI) goals, demonstrating commitment to excellence in crisis counseling.
Utilize telephone, SMS texting, and/or web chat platforms to interact with clients, adapting communication style to meet the needs of diverse individuals.
Laurel Woods Psychiatric Hospital Northeast Georgia 5/2022-5/2023
Behavioral Health Therapist
Provided evidence-based therapeutic interventions for individuals experiencing a wide range of mental health conditions, including depression, anxiety, PTSD, substance use disorder, adjustment disorder, grief, and loss.
Collaborated with multidisciplinary teams to assess patient needs and develop comprehensive treatment plans tailored to individual goals and strengths.
Conducted thorough assessments to identify underlying psychological factors contributing to client's presenting issues and develop targeted interventions to address them.
Facilitated housing placement services for clients aged 12 and up, ensuring access to safe and supportive living environments conducive to recovery and stability.
Employed a variety of therapeutic modalities, including Cognitive Behavioral Therapy (CBT), Eye Movement Desensitization and Reprocessing (EMDR) Therapy, and Gestalt Therapy, to address clients' unique needs and promote healing and growth.
Collaborated closely with other therapists and healthcare professionals to integrate treatment approaches and provide comprehensive care to clients.
Stayed abreast of current research and best practices in the field of behavioral therapy, participating in ongoing training and professional development opportunities to enhance clinical skills and knowledge.
Advocated for clients' rights and needs, empowering them to actively participate in their treatment and recovery journey.
North Side Gwinnett Hospital Lawrenceville GA 01/2021 – Present
Behavioral Health Patient Advocate
Assist patients and families with psycho-social, cultural and financial considerations that may impede recovery. Knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of the patients. Communicate between the organization, patients, and patients' relatives. Responsible for communicating the patient’s concerns, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and their families to obtain information. Call transportation, call for wheelchairs for patients, ADS report (adult protective services) call life link, and collect evidence, DFCS report.
Providing mental health care supporting each individual to maintain peak health and quality of life. Meticulously review prior medical history, comprehensive assessment findings.
Consult and confer with interdisciplinary team members to develop personalized, age and developmentally appropriate care plans, utilizing non-pharmaceutical interventions to maximize full recovery potential. Seamlessly facilitate referrals for specialized care, when needed, to improve patient outcomes. Educate patients on their health conditions, care options, therapeutic and preventative interventions, and self-management strategies to encourage informed medical decision making, treatment compliance, and long lasting positive results. Liaise between patients and insurance providers to aide in mitigating access barriers. Complete and submit detailed, confidential clinical documentation to the patient’s health record to effectively manage continuity of care.
Eastside Behavioral Health Hospital Snellville, GA 04/ 2016 – 01/2021
Mental Health Associate
Takes vital signs and ensures prompt and accurate documentation in the patient's chart. Works with patients to establish clear and reasonable limits and expectations in accordance with the treatment plan. Observes patient’s activities and behaviors.
Makes scheduled patient rounds to ensure the general well-being of residents. Accompanies patients who have been granted approval to leave the unit temporarily. Communicates patient's needs and responses through appropriate verbal and written communications with other members of the health care team.
Evaluates critical and crises situations and initiates an immediate response Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Documents patient interventions and responds according to department protocol; ensures that observations are accurately recorded on the patient's chart. Works with other members of the health care team to determine the appropriateness of the intervention and the prescribed therapy performs other related duties as required.
Works with patients to establish limits and expectations, which works with their treatment plans. Communicates with the patient’s about their needs. Evaluates all situations. Attends educational in services, participates in professional activities and organizations to maintain knowledge of any trends, practices. Admitted and discharge patients to the unit. Updated information in computer system
Emory University Hospital Atlanta, GA 2010-Present Patient Care Technician/ Mental Health Associate
Provide direct patient care to a multicultural patient population on a mental health unit.
Responsible for admission and discharge of patients, assessing vital signs and reported information to overseeing RN
Monitor catheters, monitored ileostomy and colostomy apparatus and performed sterile dressing changes.
Assisted patients with ADLs.
Provided encouragement and support to patient and their family members.
Respond to all emergent patient incidents (falls, injuries, codes, status changes, AMA)
Emory University Hospital Atlanta, GA 2012- Present
Medical Assistant, Winship Cancer Institute
Admitting and discharging Oncology patients in a very fast-paced, multi-cultural cancer center.
Monitored vital signs, including weights and report to RN.
Inserted and removed IV catheters.
Performed phlebotomy services.
Ensure supplies were ordered and available for staff to utilize for patient care.
Ensure unit was kept clean and patient needs were met.
Assisted Nurse Practitioner with bone marrow procedures, securing and labeling specimen tubes before sending them to laboratory for processing.
Documented patient care information in Cerner system.
Northside Forsyth Hospital Cummings, GA 2014-2017
Clinical Coordinator Radiation Oncology Clinic
Administrative duties: scanning patient paper medical records into computer; order needed supplies for the clinic; review patients’ chart each on a monthly basis to assess for errors/inconsistencies; check expiration on supplies end of each month and ensure all needed supplies for the clinic is ordered in a timely manner.
Assist the director and staff in the development of materials and tools necessary to appropriately improve the functioning of the Radiation clinic.
Patient care duties: coordinate patients’ visit from time of registration to end of appointment: take vital signs including weights; draw labs; assess signs and symptoms and report to RN; assess wounds and do dressing changes with RN and physicians’ oversight; assist patients with ADLs if needed.
Perform patient teaching to a multicultural, diverse and chronologically age-varying population.
Northside Atlanta Hospital Atlanta, GA 2013-2014
Clinical Care Associate
Manage care of 9-18 patients of varying cultural background in a fast-paced medical-surgical unit.
Collaborate with 8-10 RNs each 12-hour shift regarding pertinent patient data from patient care assessment.
Actively participated in the admission and discharge of patients.
Utilized Aria computer system to update and/or add patient information.
Identify opportunities for improvement of the unit and assisted in the implementation of the improvement plans.
St Joseph Hospital Atlanta, GA 2004-2010
Patient Care Technician
Provided quality patient-centered care to patients on the medical-surgical unit, cardiovascular ICU, medical ICU and emergency room.
Monitored patients after surgery
Monitored vital signs, including weights and report to RN
Inserted IV catheters, inserted Foley catheters, monitored ileostomy and colostomy apparatus and performed sterile dressing changes.
Coordinated patient care around multiple disciplines such as social worker, physical therapy and occupational therapy.
Documented patient care information in Cerner system.
Overlake Medical Center Bellevue, WA 1996-2004
Patient Care Technician
Provide quality patient care for busy Oncology Unit.
Monitored vital signs, including weights and report to RN.
Admitted and discharge patients to the unit. Updated information in computer system.
West Seattle Psychiatric Hospital
Mental Health Technician Seattle WA 1995-1998
Provide quality patient care for busy Psychiatric Unit.
Child/Adolescent and adult Psychiatric care
Monitored vital signs, including weights and report to RN.
Admitted and discharge patients to the unit. Updated information in computer system
Regency at Renton Renton WA 1991-1995
Certified Nursing Assistant
Provided quality patient-centered care to medical, hospice and terminally ill patients in a long term geriatric care center.
Coordinated care of patient with different disciplines.
Computer Skills
Fully trained in the following Computer systems: Aria, Cerner
Microsoft Office; PowerPoint; Excel
Other Skills
Preceptor for new Clinical Care Associate
Coordinator for processing of sterile equipment for the Radiation Clinic
Mentored high school seniors who had an interest in nursing as a profession.
Computer skills: competent in use of Aria system, Microsoft Office, Trend Micro Office Scan system, Fax Machine, email
Volunteer for four years at Rain Air Beach International Christian Fellowship in Seattle WA. Working in the clothing and food bank
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