Customer Service Data Entry

**** *** *** *** ***, Euless, TX ***** • 817-***-**** • *****@***.***

Corey D. Martin

Objective

To obtain a rewarding position as that will allow for career advancement through the utilization of my customer service, communication, and policy interpretation skills. Summary

10+ years of success in customer service and data entry positions. Well-developed communication skills. Enthusiastic and committed to excellence in my work. Detail- oriented with a high degree of accuracy. Excellent listening and verbal skills. Ability to work under pressure. Enjoy a variety of challenges and can work well independently or as part of a team.

Experience

January 2019 - Present BNSF Railway Fort Worth,

TX

Misc Receivables Specialist/ Finance (Intermodal Storage) February 2020 - Present

• Audit daily miscellaneous billing records and make necessary corrections. Issue bills in a timely fashion and adjust those Bills and/ or their associated records as needed.

• Maintain accounts receivables and trace delinquent accounts. Contact customers by telephone, letter and e-mail for purpose of billing, collections related to Miscellaneous Billing.

• Review customers invoices and Documents for processing payments for vendors

• Assist customers with w2 forms and 1099 reporting.

• Proficient in TSS, Salesforce, RAS, CCL, and all other BNSF and external programs deemed Necessary to accurately bill., collect and resolve disputes. WayBilling January 2019 - February 2020

• Point of contact for external customers, BNSF transportation/operations and marketing personnel in addressing and resolving customers waybill issues

• Create and maintain billing patterns in the shipping Instructions web tool and onboard customers in the use of the tool.

• Assist with troubleshooting issues that arise from Customers EDI billing. April 2010 – January 2019 Apogee Physicians Dallas, TX 817-***-**** • *****@***.***

Corey D. Martin

Credentialing Specialist

• Coordinate all aspects of the credentialing and privileges process for medical staff initial appointment, re-appointment and temporary privileging by obtaining all required data for each applicant within the defined timelines.

• Work directly with third-party providers, provider office staff, Medicare, Medicaid and Insurance companies.

• Maintain working knowledge of the Medical Staff Bylaws, Rules and Regulations, and Hospital policies and work to ensure the medical staff’s compliance with the stated parameters.

• Assist the Credentials Committee with development of privilege criteria, privilege delineations and other documents necessary to an effective credentialing process.

• Work closely with various licensing boards across the United States.

• Run queries for monthly reporting purposes.

July 2006 – May 2009 MHA Group Irving, TX

Privileging Coordinator

• Contact physicians and government sites to provide guidance and coordinate the credentialing process.

• Prepare application packets for placement of physicians at military sites.

• Perform background checks and online verifications of medical licenses and education.

• Complete, audit and archive physician files.

• Strong prioritization skills to meet strict deadlines. December 2000 – July 2006 Transamerica Life Ins Co. Hurst, TX Customer Service Analyst

• Provide vast knowledge of long-term care products and state regulations.

• Work closely with clients to ensure customer satisfaction in reviewing, changing and updating coverage of insurance policies.

1999 – 2000 (Seasonal) Marconi Euless, TX

Document Control Assistant

• Scan needed materials.

• Mail sorting and distribution.

• Interact with all levels of the organization.

817-***-**** • *****@***.***

Corey D. Martin

Demonstrated Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint and Access)

• Data Entry skills / 10 Key by touch

• TSS Mainframe

• Sales Force

• Medical licensing

Education

• 1995-1996 Hill Junior College Hillsboro, Texas

• 1997-1999 Brookhaven Junior College Farmers Branch, Texas

• 1999-2000 Missouri Valley College Marshall, MO

Contact this candidate