Patient Care Crisis Intervention

Danielle Wheaton

**********@*****.*** 412-***-**** Turtle Creek, PA

SUMMARY

Seasoned healthcare professional with 28 years of experience in coordination and supervision roles, seeking a Nursing Coordinator position. Expertise in client assessments, crisis intervention, and maintaining compliance with state regulations. Proven track record in staff management, scheduling, and enhancing client satisfaction. WORK EXPERIENCE

Care Matters Pittsburgh, PA

Coordinator/Supervisor Sep 2017 - Present

• Conduct comprehensive client assessments and provide appropriate referrals to enhance satisfaction and meet individual needs.

• Maintain accurate schedules and ensure all documentation complies with state regulations.

• Collaborate with team members to effectively manage crisis interventions and maintain high standards of patient care and relations.

Care At Home Arnold, PA

Coordinator/ Direct Care Nov 2012 - Present

• Develop and execute individualized care strategies to meet client needs and objectives.

• Mediate issues and stabilize situations to uphold a safe and nurturing setting for clients.

• Track and record client participation in social programs, aiming for comprehensive well-being and contentment. Jewish Family Services Pittsburgh, PA

Coordinator Aug 2012 - Aug 2017

• Conducted comprehensive client assessments and referrals, effectively managing schedules to optimize client satisfaction and support needs.

• Maintained compliance with state regulations by ensuring all necessary documentation was accurately completed and up to code.

• Provided conflict resolution and crisis intervention, addressing and resolving a range of personal, social, and psychological challenges faced by clients.

Bayada Home Health Care

Coordinator Jan 2000 - Nov 2011

• Oversaw scheduling and documentation for direct care staff, ensuring adherence to care protocols and efficient payroll management.

• Facilitated intake processes for new clients and maintained daily communication with clients and staff, contributing to conflict resolution and crisis management.

• Coordinated client-centered events and activities, effectively addressing concerns and implementing tailored treatment plans.

EDUCATION

Community College - Allegheny County

Certified Nursing Assistant, Nursing Assistant

Nov 1996

Community College - Allegheny County

Computer Certificate, Computer Networking

Oct 1995

Penn Hills

GED

Pittsburgh, PA

CERTIFICATIONS

Certified Medication Technician November 2018 to Present Certified Recovery Specialist December 2018 to Present SKILLS

Patient Care & Safety • Diagnostic Testing • Medical Terminology • Privacy / HIPAA Regulations • Medication Administration • Patient Advocacy and Support • Electronic Medical Records • Vital Signs & Patient Monitoring

• Crisis Management • Patient Observation • Memory Care • Mental Health Counseling • Crisis Intervention • Leadership • Care Plans • Home Health

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