Customer Service, security, law enforcement

SHERRY THAMERT

Springfield, LA ***** (***) ***

PROFESSIONAL

SUMMARY .

With over 11 years of experience in customer service and call center roles, I have also dedicated more than five years to security and law eight years to education. Additionally, I have served as a caregiver for three individuals requiring health

Springfield, LA, I am eager to engage with your team. My work ethic is characterized by dedication, a swift learning curve, and a strong sense of pride and integrity. Detail

both independently and in collaborative settings, making swift decisions when needed. Given th

confident in my potential to become a valuable asset to your organization

.

SKILLS .

Complaint resolution

Good communication

skills

Microsoft Office Suite

.

EXPERIENCE .

June 2024

Personal Caregiver (Hospice Patient)

Karen West Houston, TX

I served as a full

metastatic pancreatic cancer. I attended to her needs throughout her hospitalization in June and continued to care for her until she passed away while u

April 2022

Customer Service Special

Church Services

As a Customer Support Specialist at an inbound/outbound call center, my role involves listening to customer issues and either scheduling appointments or directing their calls to the appropriate se

scheduling and billing HomeServe appointments, and I have also served as a temporary Accounts Receivable clerk.

April 2015

Inbound Customer Service Representative

ARS Rescue Rooter Houston, TX

As an i

appointments or redirect calls to the suitable service departments. Additionally, SHERRY THAMERT

281-***-**** **************@*****.***

also dedicated more than five years to security and law enforcement, and over individuals requiring health-related assistance. Having recently relocated back to haracterized by dedication, a swift learning curve, and a strong sense of pride and integrity. Detail-oriented with exceptional communication abilities, I thrive needed. Given the opportunity, I am committed to delivering 110% effort and am Complaint resolution Customer Relations Excellent written and oral communication

Good communication Data Entry Information Security Microsoft Office Suite Problem-solving

abilities

June 2024 - August 2024

Personal Caregiver (Hospice Patient)

Karen West Houston, TX

I served as a full-time caregiver for my partner, who was while under hospice care on August 22nd, 2024.

April 2022 - June 2024

Customer Service Specialist

Church Services-A Service Experts Company Houston, TX As a Customer Support Specialist at an inbound/outbound call center, my role directing their calls to the appropriate service departments. I have experience in temporary Accounts Receivable clerk.

April 2015 - April 2022

Inbound Customer Service Representative

ARS Rescue Rooter Houston, TX

As an inbound call center CSR, I address customer issues and coordinate enforcement, and over

related assistance. Having recently relocated back to oriented with exceptional communication abilities, I thrive e opportunity, I am committed to delivering 110% effort and am confident in my potential to become a valuable asset to your organization. Excellent written and

oral communication

Information Security

time caregiver for my partner, who was diagnosed with A Service Experts Company Houston, TX

rvice departments. I have experience in

nbound call center CSR, I address customer issues and coordinate I served as the morning shift team lead, supporting management in maintaining up-to-date availability information and resolving queries from team members. I have had the honor of being recognized as the employee of the month several times.

February 2013 - March 2015

Customer Service Representative

GC Services Houston, TX

Early-stage debt collection and customer service for Toyota and Lexus vehicles.

November 2011 - January 2013

Security Shift Supervisor and Ambassador

AlliedBarton Security Houston, TX

I managed the front lobby receptionist area, along with various other roles, in a corporate high-rise office building. I operated the Cisco phone system, recorded clear and concise messages, routed calls to the appropriate individuals, and handled both hard copy and digital paperwork, among other office management and assistant duties. I am skilled in using Microsoft Office 10, Microsoft Outlook, and Microsoft Excel, and I am adept at operating a variety of copier/fax/scanner/printer devices. My responsibilities included filing Daily Pass Down Reports for my shift, completing all Incident Reports during my shift, and leading a team of four Ambassadors to safeguard the interests of our clients and AlliedBarton. I also developed and implemented roughly half of the reports and documents utilized daily. May 2011 to September 2011

Security Guard Securitas Security Services USA, Inc - Baton Rouge, LA

● Signed Contractors in and out at Honeywell Plant in Baton Rouge, LA

● Maintained the security of contractor's personal vehicles in parking area

● Collected and verified all OSHA cards

● Kept Daily Activity Report Logs

MS March 2010 to June 2010

Security Guard Securitas Security Services USA, Inc - Gulfport,MS

● Monitored surroundings and conducted security rounds of Hood Industries Plywood Plant in Wiggins, MS

● Logged in and out all trucks, supervisors, and visitors entering plant

● Answered calls and directed them to the appropriate extensions

● Signing in and out any Personal Protective Equipment and other items needed by employees and visitors

September 2009 to June 2010

Personal Caregiver Margaret Sharpe - Perkinston, MS

● Assisted my mother in taking care of my elderly grandmother who was in very bad health at the time and could not see to her own needs. October 2007 to October 2009

Mississippi State Certified Corrections Officer Harrison County Sheriff's Department - Gulfport, MS with Harrison County Adult Detention Center

● Responsible for the care, custody, and control of inmates in the HCADC

● Control of keys, counts, and movement of all individuals in the HCADC

● Booking Inmates into the HCADC when brought in by area law enforcement March 2007 to September 2007

Security Guard Gulf Coast Protective Services - Biloxi, MS

● Performed various security/site supervisor duties at several different Salvation Army/Habitat for Humanity Sites

February 2007 to September 2007

Horticulturist Beau Rivage Casino Resort - Biloxi, MS

● Responsible for the care and placement of ornamental plants used in decorating the casino and resort Laborer Yates Construction - Biloxi, MS May 2006 to August 2006

● Summer position at Beau Rivage Casino Resort during rebuilding after Hurricane Katrina. Responsible for construction clean up. Substitute Teacher/Teacher's Assistant Stone County School System - Wiggins, MS August 1998 to August 2006 Substitute Teacher from August 1998 through December 2000. In January 2001 I became a Teacher's Assistant responsible for teaching several activity classes to Pre-K thru 5th grades also assisting several Certified Teachers with their classrooms

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EDUCATION .

Associates of Applied Science in Applied Science

Ornamental Horticulture

Mississippi Gulf Coast Community College,

Perkinston, MS

General Studies

Stone County High School, Wiggins, MS

.

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