Customer Service Home Sales
Resume:
Joseph Livingston
Broadband Technician
Thomaston, GA 30286
**********************@***********.***
Technician and/or Managerial Position. Utilizing my attention to detail, ability to manage large projects, and my extensive customer service background.
Authorized to work in the US for any employer
Work Experience
Driver
Dee & Shaq Logistics - Atlanta, GA
February 2022 to July 2023
Cross country Hot shot deliveries. Traveled non stop from state to state across country delivering to many different locations. Delivered to every state multiple times except Vermont Sales
Empire Today LLC - Atlanta, GA
May 2021 to January 2022
Self Employed Running in home sales and estimates for All kinds of Flooring. Constantly in contact with various customers
Satellite Technician
Dish Network - Macon, GA
September 2018 to May 2021
Performed new installations of satellite, smart home, Wi-Fi enhancement, and surround sound systems. Performed general and extensive repairs. Provided award-winning customer service. Managed inventory. Coached and trained new employees. Continued education and certifications. Broadband Technician
Century Link - Minneapolis, MN
December 2015 to January 2018
Installation and Repair of Telephone and Internet Services, Including Both Residential and Commercial Customers. Face to Face Point of Contact with New and Existing Customers in Their Home or Place of Business. Assuring Safety Procedures and Policies Were Adhered to, Providing a Safe Work Environment. Maintained Security of Customer's Sensitive Information, Following all Federal, State, and Company Mandated Policies and Procedures.
Satellite Technician
DirectSat - Eagan, MN
July 2013 to November 2015
Commercial and Residential Installation and Repair of DirecTV Satellite Systems. Maintain Security of Company Vehicle and Inventory. Maintain Security of Customer's Sensitive Information. Provide Superior Customer Service. Provide Customer Education of Products and Services. Maintain Safe and Secure Work Environment following Company Safety Policy and Procedures, and Completing Safety Training Classes and Certifications.
Production Manager
F.R.S.Team - Saint Paul, MN
April 2012 to July 2013
Production Manager of Fire Restoration Company. Managed Employees to Meet Production Standards for Fire Restoration Projects. Maintained Security and Accuracy of Inventory of Customer Items Being Restored. Assured Quality Control of Items Being Restored. Designed and Integrated New Procedures to Assure Quality and Production Efficiency.
1099 Contractor Position Delivering Auto Parts to Commercial Shops and Dealerships
Busy Bee Delivery - Mendota Heights, MN
August 2010 to April 2011
Mendota Heights, Mn
Contracted Delivery, 8/2010 - 4/2011
1099 Contractor Position Delivering Auto Parts to Commercial Shops and Dealerships. Providing Prompt Delivery and Excellent Customer Service. Journeyman Technician
Equipment Installled - Minneapolis, MN
July 1996 to May 2009
Installation, Implementation, and Maintenance of Voice and Data Networks, with F/O and copper. Installation and Relocation of New and Existing Networked PC/Printer Workstations. Imaging of New Networked PC/Printer Work Stations. Documentation of all Equipment Installed or Relocated for Asset Management. Constant Customer Interaction. Active Roll in Ongoing Project Planning, Scheduling, and Implementation Meetings. Supervision/Management of Crews up to 8 People. Detailed Job Descriptions for Billing.
Education
Certification in NEC Update for Power-Limited
MN State
October 2006
Certification in Fiber Optics Basics
DirectSat Training Center - Eagan, MN
October 2006
Certification
MN State - Minneapolis, MN
January 2004
GED
Iowa State High School Equivalency Program - Waukon, IA January 1987
Skills
• Van driver
• Communication skills
• Driving
• Customer service
• Leadership
• Sales
• Computer networking
• Outside sales
• Door-to-door
• Analysis skills
• Account management
• Customer relationship management
• Marketing
• POS
• Team management
• Social media management
• Content creation
• Project management
• Supervising experience
• Typing
• Property management
• Quality control
• Phone etiquette
• Customer support
• Computer skills
• Microsoft Office
• Computer literacy
• Windows
• Call center
• Telecommunication
• Cash register
• Restaurant experience
• SEO
• NEC
• Recruiting
• Editing
Certifications and Licenses
Driver's License
March 2018 to February 2026
BICSI Certification
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