Wealth Management, risk analysis, customer service/support

Brian. M. Anderson

510-***-**** *****.************@*****.*** San Leandro, CA

University of California-Santa Cruz- Business Management Economics Experienced financial services professional with 14 years in wealth management and consulting, known for surpassing targets and fostering client success. Seeking a new opportunity to leverage expertise in client relations and risk management with knowledge of wealth management to drive growth and exceed expectations. CORE COMPETENCIES

Wealth Management

Financial Analysis

Accounting

Risk Management

Strategic Thinking

Adaptability and Change

Active Listening

Client Relationship Success

Leadership

PROFESSIONAL EXPERIENCE

Anderson Financial Consulting

Sr. Consultant 2020-Present

Specializing in tailored financial guidance, I excel in creating custom financial plans for clients while mitigating risk. My ability to adapt in dynamic markets ensures clients make informed financial decisions, securing their financial future .

Project Success Rate: Achieved a 95% project success rate by effectively managing and delivering financial projects on time and within budget, resulting in enhanced client satisfaction and repeat business.

Financial Growth Impact: Increased client portfolios by 15% annually through strategic financial planning and investment management, consistently outperforming market benchmarks and ensuring clients meet their financial goals.

Client Retention: Maintained a 100% client retention rate over three years by providing top-tier financial advice, leveraging project management skills to ensure clear communication and adherence to client objectives, thereby building long-lasting client relationships and trust.

First Republic Bank – San Francisco, CA 2022 - 2022 FX Client Management Associate

Managed existing and prospective FX clients, created new and innovative FX solutions, negotiated pricing, provided clients with insight on industry trends and market updates to ensure robust controls are in place for accurate internal setup. Responsible for managing client relationships at all levels while ensuring high levels of client satisfaction and growth.

Managed a diverse portfolio of FX clients, successfully exceeding revenues targets by 30% through effective relationship building and proactive account management including reduction in overall cost.

Implemented a new client on-boarding process, streamlining account setup and reducing on-boarding time by 40% resulting in improved client satisfaction and increased efficiency allowing colleagues to focus on more revenue-based activities.

Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 75% reduction in accounts needing to be manually reviewed and a near 100% accuracy in trade settlement errors.

Spearheaded training sessions for junior team members on FX products, market trends, and client management techniques, contributing to their professional development and achieving higher team performance.

Achieved an exceptional client satisfaction metric, maintaining a near-perfect 99.5% rating consistently throughout my tenure by delivering outstanding service, promptly addressing client inquiries, and effectively resolving issues to ensure optimal client experience.

MUFG Union Bank- San Francisco, CA 2021-2021

PWM Trust Associate

Provided admin support services to clients, collected and interpreted data, assisted in the admin of accounts to ensure compliance with legal requirements and worked proactively to identify potential problems, compliance issues, or fraud. Maximized client satisfaction, entourage retention and expansion of client relationship.

Successfully cultivated and maintained relationships with a portfolio of high-net-worth clients, resulting in an average client satisfaction rating of 99% and a client retention rate exceeding 90% during tenure.

Optimized trust review process, reducing turnaround time for client requests by 30% and improving overall operational efficiency, resulting in est. annual savings in excess of 100k for institution.

Collaborated with cross-functional teams, including operations and legal, to deliver comprehensive custodial solutions that ensured regulatory requirements, achieving 100% success rate in audits and regulatory services.

Developed and executed a targeted client acquisition strategy, resulting in the successful on-boarding of 10 new high-net-worth clients in a 4 month time frame contributing to a 15% increase in assets under management and generating an additional 6 figures in revenue annually.

JPMorgan Chase Bank, N.A 2015-2020

Private Client Banker, Vice-President

Assembled relationships with customers and employees while focusing on providing education and advice tailored to their financial needs. Responsible for managing the complete banking relationship with a select group of affluent clients in branch while also actively acquiring new customers through referral and external sources.

Accomplished banker recognized as a 5x National Achiever representing the top 5% of all bankers in the nation in sales, service score, retention and growth.

Surpassed quarterly sales targets by 20% or more, showcasing a strong ability to identify client needs, promote financial products and close deals effectively.

Onboarded and nurtured relationships with more than 200 new clients while having less than 5% turnover year over year during tenure resulting in growth of more than 60% in managed book of business.

Maintained an average client satisfaction rating of 95%, exceeding expectations through consistent personalized service, effective communication, and proactive problem-solving.

Increased AUM by 35% during tenure, demonstrating exceptional wealth management, and client retention skills. Farmers Insurance 2014-2015

Assistant District Manager

Assisted the District Manager and agency owners to reach their business goals and district operations targets while also focusing on recruiting and training new agents. Also visited agencies to help them set goals and develop business plans to reach them, providing support to agents to increase productivity and grow business (sales).

Implemented performance improvement initiatives resulting in a 15% increase in agent productivity, measured by key performance indicators such as policies written, client retention, and cross selling.

Enhanced customer service initiatives resulting in a 20% improvement in customer satisfaction scores, as measured through surveys or feedback mechanisms.

Created a targeted recruiting strategy that yielded successful onboarding of 10+ qualified agents. Utilized a combination of sourcing techniques including job postings, networking events, and partnerships with educational institutions resulting in a diverse and skilled talent pool aligning with organization needs. Enterprise Rent-A-Car 2008-2014

Branch Manager

FY 2013 top operating profit for regional group achieved through 25% YOY fleet growth, 25% decrease in rental fleet mix costs, 30% decrease in personal cost and 50% increase in overall sales products.

Implemented cost-saving measures resulting in a reduction in operational expenses, including optimizing inventory levels, minimizing equipment downtime, streamlining workflow, and increasing operational efficiency resulting in a 30% decrease in overall costs.

Improved the branches overall performance by setting and achieving goals for the team including meeting sales targets, reducing customer wait times, implementing training programs that enhance employee productivity and engagement resulting in multiple assistant managers being promoted to higher management positions. TECHNICAL SKILLS/CERTIFICATIONS

Finra series 6

Finra series 63

Finra SIE

Expert knowledge of Microsoft

Office Suite

Expert knowledge of Google Suite

Extensive knowledge of CRM

software including Salesforce,

HubSpot, Zendesk, Netsuite,

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