Quality Assurance Training Lead
Resume:
WILLIAM
MURRAY
terry.murray**@yahoo.c
om
Shepherdsville, KY 40165
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Hannah Anderson - Training Lead
Louisville, KY • 03/2021 - 01/2022
Tower International Inc. - Assembly Trainer
Shepherdsville, KY • 03/2017 - 02/2018
WORK HISTORY
• Evaluated training needs to improve training quality. Developed and improved training courses to increase staff performance and overall training effectiveness.
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Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
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• Recruited, trained and mentored new instructors. Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
•
Provided in-house training to new employees concerning maintenance of standardized training approaches.
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• Oversaw day-to-day functions of training department. Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
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Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
•
Assembled components with minimal supervision,
exceeding expected project milestones.
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• Boxed, labeled and transported items to support
SKILLS
Program Monitoring and
Tracking
•
• Orientation and Onboarding
• Team Exercises
Group Discussion
Facilitation
•
Training Method
Development
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• Survey Management
• Employee Interviewing
• Adobe Captivate
Training Manuals and
Processes
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• Staff Presentations
• Parking Assistance
• Building Materials
Employee Performance
Reviews
•
• Connectivity Software
• Visual Basic
• Microsoft Suite Proficiency
• Investigative Research
• Performance Goals
• Hardworking and Dedicated
• Filter Replacement
• Engine Tuning and Analysis
• Wheel Alignment
• Diagnosis and Repair
• Work Area Cleanliness
• Work Orders
• Status Updates
• Office Operations
• Accurate Documentation
• Critical Thinking
• Client Communication
• Data Communications
• Process Validation
• Complex Problem-Solving
• Delivery Truck Direction
• Customer Feedback
Import and Export
Operations
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• Invoice Processing
Documentation
Requirements
•
• Materials Storage
• Internal Audits
Customer Needs
Assessments
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• Team Goals
• Continuous Supervision
• Industry Best Practices
• Active Learning
• Materials Movement
• Transport Coordination
• Safety Standards
Government Regulatory
Requirements
•
• Ground Transportation
• Inventory Checks
• Order Fulfillment
• Inbound Calls
Office Supplies and
Inventory
•
• Product Knowledge
• Performance Review
EDUCATION
Dynacraft - Trainer
Louisville, KY • 08/2012 - 07/2016
US Army - Mechanic
Friedburg, Germany • 11/1988 - 11/1996
assembly operations.
Assisted quality assurance by inspecting items and removing defective parts.
•
Followed outlined specifications to implement assembly plans.
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Conducted quality assurance inspections on finished components and identified issues.
•
Identified machinery malfunctions by performing
troubleshooting tasks.
•
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
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Put hazardous materials in properly marked containers to avoid injuries or contamination.
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• Calibrated equipment to maintain optimal performance. Prevented equipment jams or wasted materials by
setting and verifying accurate parts clearances.
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Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
•
Mentored new hires, resulting in stronger staff
development and increased productivity.
•
Monitored participant workflow and behaviors
throughout training process.
•
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
•
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
•
Assessed student needs to develop effective training plans.
•
Gathered and organized supplementary material to
support structured lessons.
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Replaced damaged, missing or defective parts with new and refurbished components.
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Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
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Completed full vehicle inspections to check for leaks, damage or other issues of concern.
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• Inspected and tested vehicles and completed preventive Bullitt Central High School
Shepherdsville, KY • 06/1986
High School Diploma
maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement. Kept equipment in good working order by following
operating instructions, troubleshooting breakdowns and maintaining supplies.
•
Inspected and tested equipment to locate worn and
damaged parts.
•
Serviced vehicles according to OEM recommended
maintenance schedules for oil changes, engine tune-ups and fluid changes.
•
Analyzed and located malfunctions in brakes, motors, switches and control systems.
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Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
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Ordered repair parts quickly to prevent delays in
projects and repair work.
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• Disassembled defective parts to make proper repairs. Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
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Maintained accurate records of time and materials
required to perform repairs and service.
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Followed established safety procedures and techniques when working under lifted vehicles.
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Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
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Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
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Tested newly installed equipment to determine proper functionality and compliance with regulations.
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Examined new and replacement parts to uncover
defects.
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Corrected unsafe conditions in work areas and
immediately reported correctable conditions to
supervisor.
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Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
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Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
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Managed inventory through computerized inventory
control system.
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• Diagnosed electrical malfunctions using oscilloscope. Kristopher Haeberlin : 502-***-****
********@*****.***
Brooklyn Stull : 270-***-****
*************@*****.***
Veronica Armstrong : 270-***-****
*********@*******.***
Patrick Burns: 502-***-****
REFERENCES
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